Call Center Representative Jobs in New Mexico
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative/Hospital Operator
- Albuquerque, NM
- 17 hours ago
- Albuquerque, NM
- 17 hours ago
call center experience preferred and/or is currently demonstrating customer service skills, meeting current department metric and attendance guidelines within department....
Call Center Rep (24-246) Artesia, NM Memorial Family Practice Job Type Full-time Description JOB SUMMARY: ESSENTIAL FUNCTIONS: Answer iing calls, screen calls, transfer to correct extension....
Consumer Services Specialist (Call Center- start date of 4/7)
- Santa Fe, NM
- 10 days ago
- Santa Fe, NM
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Santa Fe , New Mexico We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Req ID: 314120 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
College degree or equivalent work experience Previous call center experience a plus What We Offer: EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group...
Remote WorkVirtual Pharmacy Tech Support Call Center Rep- (shift 11a-8p ET/8a-5p PT) Exp Required
- Albuquerque, NM
- 27 days ago
- Albuquerque, NM
- 27 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....
Remote WorkConsistent in attendance and stable work history Proven ability to provide customer service Detail oriented Previous customer service or call center experience is preferred....
ATA Services, Inc. is currently seeking full-time MVD Clerks to work in Santa Fe, NM. Start Date: ASAP Pay: $16.00 per hour with weekly pay schedule: Monday - Friday; 8:00am - 5:00pm Location: In...
POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients....
POSITION OVERVIEW CALL CENTER AGENT (HIRING IMMEDIATELY) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In...
Call Center Representative Job Openings (Full-Time & Part-Time)
- Las Cruces, NM
- 45+ days ago
- Las Cruces, NM
- 45+ days ago
POSITION OVERVIEW CALL CENTER REPRESENTATIVE JOB OPENINGS We are looking for call center reqpresentatives to support inbound and outbound customer service and sales projects for a wide variety of clients...
Bilingual Call Center Representative (Fluent in Spanish & English)
- Las Cruces, NM
- 45+ days ago
- Las Cruces, NM
- 45+ days ago
POSITION OVERVIEW BILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGS We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and...
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Las Cruces, NM
- 45+ days ago
- Las Cruces, NM
- 45+ days ago
POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer service representatives to...
Las Cruces Call Center Representative (Part-Time)
- Las Cruces, NM
- 45+ days ago
- Las Cruces, NM
- 45+ days ago
POSITION OVERVIEW CALL CENTER REPRESENTATIVE (PART-TIME) We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients...
Demographic Data for New Mexico
Moving to New Mexico? Find some basic demographic data about New Mexico below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New Mexico
Highest Education Level
Call Center Representatives in New Mexico offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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