Call Center Representative Jobs in Clayton, MO
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Healthcare Call Center Representative
- Chesterfield, MO (18 miles from Clayton, MO)
- 9 days ago
- Chesterfield, MO (18 miles from Clayton, MO)
- 9 days ago
Job Description THE POSITION: The Healthcare Call Center Representative will provide dedicated support to patients and doctors for activities related to benefit coverage, payments, reimbursements, denials...
Call Center Representative - High Call Volume
- Saint Louis, MO (7 miles from Clayton, MO)
- 15 days ago
- Saint Louis, MO (7 miles from Clayton, MO)
- 15 days ago
Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....
- Saint Louis, MO (7 miles from Clayton, MO)
- 15 days ago
- Saint Louis, MO (7 miles from Clayton, MO)
- 15 days ago
Minimum Requirements Education High School Diploma or GED Experience Supervisor Experience No Experience Preferred Requirements Experience 2-5 years Benefits and Legal Statement BJC Total Rewards At...
ITSA Client Support Specialist II (CS25-216)
- Edwardsville, IL (20 miles from Clayton, MO)
- 24 days ago
- Edwardsville, IL (20 miles from Clayton, MO)
- 24 days ago
Are you passionate about technology and eager to make a difference in a dynamic team environment? Were looking for an ITSA Client Support Specialist II to join our team and help us provide...
- Saint Louis, MO (7 miles from Clayton, MO)
- 29 days ago
- Saint Louis, MO (7 miles from Clayton, MO)
- 29 days ago
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and...
Client Relations Specialist - Bookkeeping and Tax
- Saint Louis, MO (7 miles from Clayton, MO)
- 45+ days ago
- Saint Louis, MO (7 miles from Clayton, MO)
- 45+ days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time St. Louis, Missouri, United States Description This is a fully and permanently remote work from home...
Remote Work- Fenton, MO (12 miles from Clayton, MO)
- 90+ days ago
- Fenton, MO (12 miles from Clayton, MO)
- 90+ days ago
What youll do here: The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have....
Demographic Data for Clayton, MO
Moving to Clayton, MO? Find some basic demographic data about Clayton, MO below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Clayton, MO
Highest Education Level
Call Center Representatives in Clayton, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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