Call Center Representative Jobs in Livonia, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Southfield, MI (9 miles from Livonia, MI)
- 3 days ago
- Southfield, MI (9 miles from Livonia, MI)
- 3 days ago
At Cambio Communities, our people are at the heart of everything we do. We're dedicated to empowering our team with fulfilling careers, meaningful growth opportunities, and the chance to make a...
Animal and Customer Care Associate - Petco
- Sterling Heights, MI (20 miles from Livonia, MI)
- 5 days ago
- Sterling Heights, MI (20 miles from Livonia, MI)
- 5 days ago
Job Title: Animal and Customer Care Associate Location: Sterling Heights, MI Hours: Part-Time; 20 hours/week Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to...
Added - 04/07/25Contact Center Representative, Child Support Administrative & ClericalLivonia, Michigan | Submit your Resume Job Description 1st Choice is seeking passionate and dedicated Child...
- Detroit, MI (15 miles from Livonia, MI)
- 8 days ago
- Detroit, MI (15 miles from Livonia, MI)
- 8 days ago
Covenant Community Care, a faith-based charitable non-profit Community Health Center serving the people of Metro Detroit has an immediate opportunity for a full-time bi-lingual (Spanish speaking)...
Client Support Specialist (Health Insurance)
- Detroit, MI (15 miles from Livonia, MI)
- 9 days ago
- Detroit, MI (15 miles from Livonia, MI)
- 9 days ago
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a client support specialist with one of our largest clients! Job Title: Client Support...
- Farmington Hills, MI (9 miles from Livonia, MI)
- 30+ days ago
- Farmington Hills, MI (9 miles from Livonia, MI)
- 30+ days ago
Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future....
Call Center Agent - West Grand Blvd.
- Detroit, MI (15 miles from Livonia, MI)
- 27 days ago
- Detroit, MI (15 miles from Livonia, MI)
- 27 days ago
Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith-based non-profit, Federally Qualified Health Center serving the...
Our client, a leading organization in the healthcare industry, is seeking a Call Center Agent to join their team. As a Call Center Agent, you will be part of the customer service department...
- Troy, MI (19 miles from Livonia, MI)
- 30+ days ago
- Troy, MI (19 miles from Livonia, MI)
- 30+ days ago
Complete other duties and special projects as assigned What We Need: High School diploma or GED Minimum of one (1) years of professional work experience Customer service or call center experience Basic...
- Troy, MI (19 miles from Livonia, MI)
- 30+ days ago
- Troy, MI (19 miles from Livonia, MI)
- 30+ days ago
Information about our comprehensive total rewards package can be found...
Client Relations Specialist - Bookkeeping and Tax
- Warren, MI (22 miles from Livonia, MI)
- 45+ days ago
- Warren, MI (22 miles from Livonia, MI)
- 45+ days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Warren, Michigan, United States Description This is a fully and permanently remote work from home...
Remote WorkCall Center Representative - Full Time
- Auburn Hills, MI (19 miles from Livonia, MI)
- 90+ days ago
- Auburn Hills, MI (19 miles from Livonia, MI)
- 90+ days ago
We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay....
Demographic Data for Livonia, MI
Moving to Livonia, MI? Find some basic demographic data about Livonia, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Livonia, MI
Highest Education Level
Call Center Representatives in Livonia, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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