Call Center Representative Jobs in White Marsh, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Baltimore, MD (13 miles from White Marsh, MD)
- 17 hours ago
- Baltimore, MD (13 miles from White Marsh, MD)
- 17 hours ago
Client Relations Specialist Baltimore, MD Simply Put, A Great Place to Work Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure...
Call Center Specialist I-Neurology
- Baltimore, MD (13 miles from White Marsh, MD)
- 1 day ago
- Baltimore, MD (13 miles from White Marsh, MD)
- 1 day ago
Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position....
Call Center Operator - Healthcare
- Baltimore, MD (13 miles from White Marsh, MD)
- 2 days ago
- Baltimore, MD (13 miles from White Marsh, MD)
- 2 days ago
Summary Responsibilities The Call Center Operator / Practice Communications Coordinator will be the initial point of contact for all patients and this interaction will function as a key component...
Contact Center Representative - Full-time - Maryland
- Hanover, MD (22 miles from White Marsh, MD)
- 2 days ago
- Hanover, MD (22 miles from White Marsh, MD)
- 2 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Call Center Specialist III - Family Medicine
- Baltimore, MD (13 miles from White Marsh, MD)
- 4 days ago
- Baltimore, MD (13 miles from White Marsh, MD)
- 4 days ago
Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position....
Contact Center Representative -Part-time - Maryland
- Hanover, MD (22 miles from White Marsh, MD)
- 5 days ago
- Hanover, MD (22 miles from White Marsh, MD)
- 5 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
- Havre de Grace, MD (17 miles from White Marsh, MD)
- 13 days ago
- Havre de Grace, MD (17 miles from White Marsh, MD)
- 13 days ago
RESPONSIBILITIES: Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. Schedule all...
- Baltimore, MD (13 miles from White Marsh, MD)
- 13 days ago
- Baltimore, MD (13 miles from White Marsh, MD)
- 13 days ago
Summary UC CONTACT CENTER AGENT I OVERNIGHT SHIFT - 10:30PM-7:00AM (FULLTIME) JOB SUMMARY : The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle...
Uc Contact Center Agent I Lbhmg
- Owings Mills, MD (21 miles from White Marsh, MD)
- 24 days ago
- Owings Mills, MD (21 miles from White Marsh, MD)
- 24 days ago
UC CONTACT CENTER AGENT I LBHMG Location Owings Mills, MD Facility METROPOLITAN PHYSICIANS Schedule - Shift - Hours Full-time - Day shift - 8:00am-5:30pm Job Category Clerical/Administrative Req #...
Member Services Agent (Call Center)
- Baltimore, MD (13 miles from White Marsh, MD)
- 26 days ago
- Baltimore, MD (13 miles from White Marsh, MD)
- 26 days ago
un Member Services Agent (Call Center) (Baltimore) Rue Gilt Groupe compensation: $17 hour employment type: experience level: entry level job title: Member Services Agent (Call Center) The Role:...
- Baltimore, MD (13 miles from White Marsh, MD)
- 27 days ago
- Baltimore, MD (13 miles from White Marsh, MD)
- 27 days ago
Center Operations TITLE CODE: J4337 SCHEDULE : Full-time, Saturday - Wednesday 6:00am - 2:30pm DEFINITION: Operates, monitors, and responds to various phone calls and alarm systems including building...
Call Center Rep - Forest Hill, MD
- Forest Hill, MD (13 miles from White Marsh, MD)
- 30+ days ago
- Forest Hill, MD (13 miles from White Marsh, MD)
- 30+ days ago
Company Name Blue Dot Heating, Air Conditioning Overview Blue Dot Services has been serving its customers throughout Maryland for over 40 years! It has been serving its customers with HVAC,...
Part-Time Account Service Representative (Call Center) - Outbound (162ASRO1)
- Baltimore, MD (13 miles from White Marsh, MD)
- 30+ days ago
- Baltimore, MD (13 miles from White Marsh, MD)
- 30+ days ago
QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette...
- Baltimore, MD (13 miles from White Marsh, MD)
- 45+ days ago
- Baltimore, MD (13 miles from White Marsh, MD)
- 45+ days ago
resolution....
- Sparks Glencoe, MD (18 miles from White Marsh, MD)
- 45+ days ago
- Sparks Glencoe, MD (18 miles from White Marsh, MD)
- 45+ days ago
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job...
Demographic Data for White Marsh, MD
Moving to White Marsh, MD? Find some basic demographic data about White Marsh, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in White Marsh, MD
Highest Education Level
Call Center Representatives in White Marsh, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Customer Relations
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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