Call Center Representative Jobs in Waldorf, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Washington, DC (21 miles from Waldorf, MD)
- 12 hours ago
- Washington, DC (21 miles from Waldorf, MD)
- 12 hours ago
Xerox Client Support Specialist in Washington , District Of Columbia Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States...
Remote WorkBilingual Outbound Call Center Rep - Remote
- Alexandria, VA (17 miles from Waldorf, MD)
- 1 day ago
- Alexandria, VA (17 miles from Waldorf, MD)
- 1 day ago
We are looking for someone with: A High School Diploma or equivalent is preferred. 1+ year call center experience OR 2+ years general work experience required....
Remote WorkCall Center Representative - Full Time
- Arlington, VA (22 miles from Waldorf, MD)
- 7 days ago
- Arlington, VA (22 miles from Waldorf, MD)
- 7 days ago
SUMMARY: National Capital Treatment & Recovery, formerly Phoenix House in Arlington, VA is a nonprofit substance abuse treatment program. We are hiring a Full-Time Welcome Center Specialist. This...
Customer Care Associate - Dispatching - (25-CC-600012-079)
- Washington, DC (21 miles from Waldorf, MD)
- 7 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 7 days ago
The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be...
- Washington, DC (21 miles from Waldorf, MD)
- 8 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 8 days ago
Qualifications: Experience: 1-3 years of customer service or call center experience (must be on the resume)....
Bilingual Spanish Call Center Customer Service Representative
- Washington, DC (21 miles from Waldorf, MD)
- 9 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 9 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Consumer Services Specialist (Call Center- start date of 4/7)
- Washington, DC (21 miles from Waldorf, MD)
- 12 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 12 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Washington , District Of Columbia We are currently hiring for our next call center class starting 4/7/2025 --Starting pay...
Call Center Representative $43K-$50K Falls Church, VA
- Falls Church, VA (23 miles from Waldorf, MD)
- 12 days ago
- Falls Church, VA (23 miles from Waldorf, MD)
- 12 days ago
Qualifications: A bachelor's degree is preferred, but not required. 1+ year of hands-on customer service or call center experience required. Medical or insurance call center experience is a plus!...
- Washington, DC (21 miles from Waldorf, MD)
- 12 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 12 days ago
Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our D.C. location....
Client Relations Specialist - Bookkeeping and Tax
- Alexandria, VA (17 miles from Waldorf, MD)
- 17 days ago
- Alexandria, VA (17 miles from Waldorf, MD)
- 17 days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Alexandria, Virginia, United States Description This is a fully and permanently remote work from home...
Remote Work- Hyattsville, MD (22 miles from Waldorf, MD)
- 20 days ago
- Hyattsville, MD (22 miles from Waldorf, MD)
- 20 days ago
La Clínica del Pueblo Job Description Job Title: Contact Center Agent Department: Patient Services Supervisor: Health Center Manager Location: On-Site Hyattsville, MD Classification: Non-Exempt...
- Washington, DC (21 miles from Waldorf, MD)
- 30+ days ago
- Washington, DC (21 miles from Waldorf, MD)
- 30+ days ago
Strong communicator with ability to resolve customer inquiries with a one-call resolution. Understand and follow escalation procedures. Understand and follow appeasement procedures....
Call Center Representative - Full Time - Ambulatory Services - Silver Spring, MD
- Washington, DC (21 miles from Waldorf, MD)
- 30+ days ago
- Washington, DC (21 miles from Waldorf, MD)
- 30+ days ago
Call Center Representative - Full Time - Ambulatory Services - Silver Spring, MD (2400036L) Job Description Call Center Representative - Full Time - Ambulatory Services - Silver Spring, MD - (2400036L...
Demographic Data for Waldorf, MD
Moving to Waldorf, MD? Find some basic demographic data about Waldorf, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Waldorf, MD
Highest Education Level
Call Center Representatives in Waldorf, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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