Call Center Representative Jobs in Hanover, MD

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 31 Jobs

Client Support Specialist

Annapolis, MD (15 miles from Hanover, MD)
11 hours ago

Annapolis, MD (15 miles from Hanover, MD)
11 hours ago

Xerox Client Support Specialist in Annapolis , Maryland Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department SALES...

Remote Work

Uc Contact Center Agent I

Owings Mills, MD (18 miles from Hanover, MD)
13 hours ago

Owings Mills, MD (18 miles from Hanover, MD)
13 hours ago

Summary Summary: The Contact Center Agent I uses protocols, guidelines, and appropriate software systems to handle customer requests coming into the Contact Center by phone, EMR portal, LBH...

Call Center Operator - Korean Speaking Agent

Glen Burnie, MD (7 miles from Hanover, MD)
16 hours ago

Glen Burnie, MD (7 miles from Hanover, MD)
16 hours ago

Summary The Bilingual- Korean Call Center Operator / Practice Communications Coordinator's primary purpose is to serve as a scheduling liaison for patients between Maryland Family Care's primary...

Call Center Representative

Middle River, MD (20 miles from Hanover, MD)
2 days ago

Middle River, MD (20 miles from Hanover, MD)
2 days ago

Insight Global Call Center Representative in Middle River , Maryland Job Description A client of Insight Global is looking for a Call Center Representatives to sit fully onsite in Middle River, MD....

Brokerage Client Support Specialist

Lutherville Timonium, MD (18 miles from Hanover, MD)
2 days ago

Lutherville Timonium, MD (18 miles from Hanover, MD)
2 days ago

Are you an organized, detail-oriented professional with a background in financial services or brokerage? Do you thrive in a fast-paced environment where client experience and process improvement...

Part-Time Account Service Representative (Call Center) - Outbound (162ASRO1)

Baltimore, MD (10 miles from Hanover, MD)
3 days ago

Baltimore, MD (10 miles from Hanover, MD)
3 days ago

QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette...

Customer Care Associate

Baltimore, MD (10 miles from Hanover, MD)
3 days ago

Baltimore, MD (10 miles from Hanover, MD)
3 days ago

Join the Team at Landers Appliance as a Full-Time Customer Care Associate! PERKS! Work for an employer who demands and rewards excellence, AND cares about YOU! Flexible work arrangements to fit...

Call Center Representative $20/hr Laurel, MD

Laurel, MD (10 miles from Hanover, MD)
4 days ago

Laurel, MD (10 miles from Hanover, MD)
4 days ago

Job Summary Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team!...

Call Center Operator - Healthcare

Baltimore, MD (10 miles from Hanover, MD)
4 days ago

Baltimore, MD (10 miles from Hanover, MD)
4 days ago

Summary Responsibilities The Call Center Operator / Practice Communications Coordinator will be the initial point of contact for all patients and this interaction will function as a key component...

Call Center Representative -- SALES

Hunt Valley, MD (22 miles from Hanover, MD)
7 days ago

Hunt Valley, MD (22 miles from Hanover, MD)
7 days ago

Sunrise Group is a growing company looking to hire individuals who are interested in pursuing a career in the Finance industry. We work in direct correspondence with a separate mortgage company,...

Temporary Call Center Representative (Salisbury) (Taxpayer Services Division) - #25-005361-0005

Baltimore, MD (10 miles from Hanover, MD)
8 days ago

Baltimore, MD (10 miles from Hanover, MD)
8 days ago

GRADE Temporary Call Center Representative - $18.00/hour LOCATION OF POSITION Temporary Call Center Representative - $18.00/hour POSITION DUTIES Do you enjoy helping people and have good customer service...

Call Center Representative

Rockville, MD (23 miles from Hanover, MD)
8 days ago

Rockville, MD (23 miles from Hanover, MD)
8 days ago

Call Center Representative Rockville, MD Type: Contract Category: Administrative Reference ID: 10028054 Shortcut: qkGS3O Position: Call Center Representative Location: Rockville, MD Pay: $18-$22 Hour...

Call Center Specialist

Baltimore, MD (10 miles from Hanover, MD)
8 days ago

Baltimore, MD (10 miles from Hanover, MD)
8 days ago

resolution....

Call Center Operator - Adult & Peds Clinic

Baltimore, MD (10 miles from Hanover, MD)
8 days ago

Baltimore, MD (10 miles from Hanover, MD)
8 days ago

Summary Responsibilities The Call Center Operator / Practice Communication Coordinator is also responsible for sending out new patient packets, scanning documents, working work queues (WQs),...

Consumer Services Specialist (Call Center- start date of 4/7)

Annapolis, MD (15 miles from Hanover, MD)
12 days ago

Annapolis, MD (15 miles from Hanover, MD)
12 days ago

UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Annapolis , Maryland We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...

View all 31 jobs

Demographic Data for Hanover, MD

Moving to Hanover, MD? Find some basic demographic data about Hanover, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Hanover, MD

Local

National

Total Population

22,299

Number of Businesses

1,000

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Hanover, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Hanover, MD offer the following education background

High School or GED

33.1%

Bachelor's Degree

25.0%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Hanover, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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