Call Center Representative Jobs in Hanover, MD

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 31 Jobs

Call Center Operator - Healthcare

Baltimore, MD (10 miles from Hanover, MD)
17 hours ago

Baltimore, MD (10 miles from Hanover, MD)
17 hours ago

Summary Responsibilities The Call Center Operator / Practice Communications Coordinator will be the initial point of contact for all patients and this interaction will function as a key component...

Contact Center Representative - Full-time - Maryland

Hanover, MD
18 hours ago

Hanover, MD
18 hours ago

Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...

Call Center Specialist III - Family Medicine

Baltimore, MD (10 miles from Hanover, MD)
2 days ago

Baltimore, MD (10 miles from Hanover, MD)
2 days ago

Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position....

Call Center Representative - Bilingual

Greenbelt, MD (14 miles from Hanover, MD)
3 days ago

Greenbelt, MD (14 miles from Hanover, MD)
3 days ago

Qualifications Minimum Requirements: Bilingual in Spanish R equired High school diploma or equivalent Minimum 1 year of experience in customer service Prior call center experience preferred...

Contact Center Representative -Part-time - Maryland

Hanover, MD
3 days ago

Hanover, MD
3 days ago

Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...

Sr Email/Chat Contact Center Representative - Banking Support

Annapolis, MD (15 miles from Hanover, MD)
5 days ago

Annapolis, MD (15 miles from Hanover, MD)
5 days ago

Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...

Senior Contact Center Representative - Business Banking Support

Annapolis, MD (15 miles from Hanover, MD)
5 days ago

Annapolis, MD (15 miles from Hanover, MD)
5 days ago

We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...

Remote Work

Call Center Rep- Primary Care/Genetics/Gastro

Silver Spring, MD (18 miles from Hanover, MD)
5 days ago

Silver Spring, MD (18 miles from Hanover, MD)
5 days ago

Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community...

Call Center Representative

Laurel, MD (10 miles from Hanover, MD)
7 days ago

Laurel, MD (10 miles from Hanover, MD)
7 days ago

Call Center RepresentativeAt Panda Exteriors, were looking for an experienced and energetic Sales-Oriented Call Center Representative to join our growing team!...

Call Center Rep - Center of Cancer and Blood Disorders

Silver Spring, MD (18 miles from Hanover, MD)
9 days ago

Silver Spring, MD (18 miles from Hanover, MD)
9 days ago

Location: Silver Spring, MD Remote: No Schedule: Variable shifts from 8:00 AM to 5:30 PM, Monday to Friday. One late shift per week from 11:30 AM to 8:00 PM. Saturday shifts from 8:00 AM to 4:30...

HRES Contact Center Representative I - REMOTE

Annapolis, MD (15 miles from Hanover, MD)
9 days ago

Annapolis, MD (15 miles from Hanover, MD)
9 days ago

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...

Remote Work

Call Center Representative

Annapolis Junction, MD (4 miles from Hanover, MD)
10 days ago

Annapolis Junction, MD (4 miles from Hanover, MD)
10 days ago

CSR-041025 Call Center Representative Customer Service...

Uc Contact Center Agent I

Baltimore, MD (10 miles from Hanover, MD)
11 days ago

Baltimore, MD (10 miles from Hanover, MD)
11 days ago

Summary UC CONTACT CENTER AGENT I OVERNIGHT SHIFT - 10:30PM-7:00AM (FULLTIME) JOB SUMMARY : The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle...

Access Call Center Representative

Silver Spring, MD (18 miles from Hanover, MD)
15 days ago

Silver Spring, MD (18 miles from Hanover, MD)
15 days ago

Schedule, pre-certify, verify and document procedures for ancillary services and minor surgical treatments. Serve as a liaison between call center, clinics, and external providers. Provide...

Uc Contact Center Agent I Lbhmg

Owings Mills, MD (18 miles from Hanover, MD)
22 days ago

Owings Mills, MD (18 miles from Hanover, MD)
22 days ago

UC CONTACT CENTER AGENT I LBHMG Location Owings Mills, MD Facility METROPOLITAN PHYSICIANS Schedule - Shift - Hours Full-time - Day shift - 8:00am-5:30pm Job Category Clerical/Administrative Req #...

View all 31 jobs

Demographic Data for Hanover, MD

Moving to Hanover, MD? Find some basic demographic data about Hanover, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Hanover, MD

Local

National

Total Population

22,299

Number of Businesses

1,000

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Hanover, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Hanover, MD offer the following education background

High School or GED

33.0%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Hanover, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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