Customer Service Representative Jobs in Hanover, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Clarksville, MD (12 miles from Hanover, MD)
- 15 days ago
- Clarksville, MD (12 miles from Hanover, MD)
- 15 days ago
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and...
Sr. Client Service Specialist, Employee Benefits - Insurance Advisory Solutions Mid-Atlantic
- Bethesda, MD (24 miles from Hanover, MD)
- 10 hours ago
- Bethesda, MD (24 miles from Hanover, MD)
- 10 hours ago
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk...
Loss Prevention Customer Service Associate
- Randallstown, MD (14 miles from Hanover, MD)
- 1 day ago
- Randallstown, MD (14 miles from Hanover, MD)
- 1 day ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Representative
- Annapolis, MD (15 miles from Hanover, MD)
- 1 day ago
- Annapolis, MD (15 miles from Hanover, MD)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Cockeysville, MD (22 miles from Hanover, MD)
- 1 day ago
- Cockeysville, MD (22 miles from Hanover, MD)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Baltimore, MD (10 miles from Hanover, MD)
- 1 day ago
- Baltimore, MD (10 miles from Hanover, MD)
- 1 day ago
Employee and Dependent Tuition Assistance Career growth and development Affordable and comprehensive benefits package Position Summary: The Customer Service Representative reports to the Patient Transport...
Customer Service & E-Commerce Supervisor - Full Time
- Bethesda, MD (24 miles from Hanover, MD)
- 1 day ago
- Bethesda, MD (24 miles from Hanover, MD)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service - Whole Foods
- Rockville, MD (23 miles from Hanover, MD)
- 1 day ago
- Rockville, MD (23 miles from Hanover, MD)
- 1 day ago
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Entry Level Medical Screener/Medical Customer Service
- Towson, MD (16 miles from Hanover, MD)
- 2 days ago
- Towson, MD (16 miles from Hanover, MD)
- 2 days ago
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
- Rockville, MD (23 miles from Hanover, MD)
- 3 days ago
- Rockville, MD (23 miles from Hanover, MD)
- 3 days ago
Customer Service Associate 4.6 4.6 out of 5 stars Rockville, MD 20852 Remote Location: Rockville, MD (Remote) Required Clearance: Ability to obtain Public Trust LCG is a minority-owned technology...
Customer Service Specialist - TS/SCI with Poly NEW
- Annapolis, MD (15 miles from Hanover, MD)
- 3 days ago
- Annapolis, MD (15 miles from Hanover, MD)
- 3 days ago
Customer Service Specialist - TS/SCI with Poly General Dynamics Information Technology Yesterday Top Secret Unspecified Polygraph Business - Support Annapolis, MD (ON-SITE/OFFICE) Customer Service...
Customer Service Representative
- Baltimore, MD (10 miles from Hanover, MD)
- 3 days ago
- Baltimore, MD (10 miles from Hanover, MD)
- 3 days ago
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart....
Eyewear Customer Service/Sales Advisor
- Gaithersburg, MD (24 miles from Hanover, MD)
- 3 days ago
- Gaithersburg, MD (24 miles from Hanover, MD)
- 3 days ago
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...
- Annapolis, MD (15 miles from Hanover, MD)
- 3 days ago
- Annapolis, MD (15 miles from Hanover, MD)
- 3 days ago
Job ID Number** R5163 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** We are looking for a motivated Customer Service Representative ready to take us to the next level!...
Customer Service Representative, Omnicare
- Annapolis, MD (15 miles from Hanover, MD)
- 3 days ago
- Annapolis, MD (15 miles from Hanover, MD)
- 3 days ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Demographic Data for Hanover, MD
Moving to Hanover, MD? Find some basic demographic data about Hanover, MD below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Hanover, MD
Highest Education Level
Customer Service Representatives in Hanover, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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