Call Center Representative Jobs in Gaithersburg, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative - Full-time - Maryland
- Hanover, MD (24 miles from Gaithersburg, MD)
- 10 hours ago
- Hanover, MD (24 miles from Gaithersburg, MD)
- 10 hours ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Call Center Representative - Bilingual
- Greenbelt, MD (18 miles from Gaithersburg, MD)
- 3 days ago
- Greenbelt, MD (18 miles from Gaithersburg, MD)
- 3 days ago
Qualifications Minimum Requirements: Bilingual in Spanish R equired High school diploma or equivalent Minimum 1 year of experience in customer service Prior call center experience preferred...
Contact Center Representative -Part-time - Maryland
- Hanover, MD (24 miles from Gaithersburg, MD)
- 3 days ago
- Hanover, MD (24 miles from Gaithersburg, MD)
- 3 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Call Center Representative $22/hr-$24/hr
- Arlington, VA (18 miles from Gaithersburg, MD)
- 3 days ago
- Arlington, VA (18 miles from Gaithersburg, MD)
- 3 days ago
The ideal candidate will have previous Salesforce and call center experience, with a preference for healthcare. Are you interested? Apply today!...
- Fairfax, VA (22 miles from Gaithersburg, MD)
- 4 days ago
- Fairfax, VA (22 miles from Gaithersburg, MD)
- 4 days ago
Posting Summary Working Title: Call Center Representative Role Title: Education Support Spec II Role Code: 29143-FP FLSA: Nonexempt Pay Band: 03 Position Number: 28000735 Agency: Northern VA Community...
Call Center Rep- Primary Care/Genetics/Gastro
- Silver Spring, MD (12 miles from Gaithersburg, MD)
- 5 days ago
- Silver Spring, MD (12 miles from Gaithersburg, MD)
- 5 days ago
Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community...
- Laurel, MD (16 miles from Gaithersburg, MD)
- 7 days ago
- Laurel, MD (16 miles from Gaithersburg, MD)
- 7 days ago
Call Center RepresentativeAt Panda Exteriors, were looking for an experienced and energetic Sales-Oriented Call Center Representative to join our growing team!...
Call Center Rep - Center of Cancer and Blood Disorders
- Silver Spring, MD (12 miles from Gaithersburg, MD)
- 9 days ago
- Silver Spring, MD (12 miles from Gaithersburg, MD)
- 9 days ago
Location: Silver Spring, MD Remote: No Schedule: Variable shifts from 8:00 AM to 5:30 PM, Monday to Friday. One late shift per week from 11:30 AM to 8:00 PM. Saturday shifts from 8:00 AM to 4:30...
HRES Contact Center Representative I - REMOTE
- Washington, DC (18 miles from Gaithersburg, MD)
- 9 days ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 9 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote Work- Annapolis Junction, MD (20 miles from Gaithersburg, MD)
- 10 days ago
- Annapolis Junction, MD (20 miles from Gaithersburg, MD)
- 10 days ago
CSR-041025 Call Center Representative Customer Service...
Access Call Center Representative
- Silver Spring, MD (12 miles from Gaithersburg, MD)
- 15 days ago
- Silver Spring, MD (12 miles from Gaithersburg, MD)
- 15 days ago
Schedule, pre-certify, verify and document procedures for ancillary services and minor surgical treatments. Serve as a liaison between call center, clinics, and external providers. Provide...
Onsite Transportation Monitoring Operator/Call Center
- Fairfax, VA (22 miles from Gaithersburg, MD)
- 19 days ago
- Fairfax, VA (22 miles from Gaithersburg, MD)
- 19 days ago
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...
Call Center Representative - Part Time
- Silver Spring, MD (12 miles from Gaithersburg, MD)
- 22 days ago
- Silver Spring, MD (12 miles from Gaithersburg, MD)
- 22 days ago
Location: Silver Spring, MD Remote: No Schedule: Variable shifts from 8:00 AM to 5:30 PM, Monday to Friday. One late shift per week from 11:30 AM to 8:00 PM. Saturday shifts from 8:00 AM to 4:30...
- Washington, DC (18 miles from Gaithersburg, MD)
- 25 days ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 25 days ago
Qualifications Required Qualifications: Required Experience: BA/BS and a minimum of 3 years of full time (40 hours a week) call center experience. Experience can be substituted for education....
- Washington, DC (18 miles from Gaithersburg, MD)
- 25 days ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 25 days ago
Qualifications Required Qualifications: Required Experience: BA/BS and a minimum of 6 years of full time (40 hours a week) call center experience. Experience can be substituted for education....
Demographic Data for Gaithersburg, MD
Moving to Gaithersburg, MD? Find some basic demographic data about Gaithersburg, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Gaithersburg, MD
Highest Education Level
Call Center Representatives in Gaithersburg, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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