Customer Service Representative Jobs in Gaithersburg, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 251 Jobs

Front Desk Team Member

Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...

Bilingual Customer Service Specialist (Spanish)

  • Clarksville, MD (13 miles from Gaithersburg, MD)
  • 15 days ago
  • Clarksville, MD (13 miles from Gaithersburg, MD)
  • 15 days ago

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and...

EFAST2 Customer Service Specialist II

  • Falls Church, VA (18 miles from Gaithersburg, MD)
  • 1 hour ago
  • Falls Church, VA (18 miles from Gaithersburg, MD)
  • 1 hour ago

Responsibilities for this Position Location: Any Location / Remote Full Part/Time: Full time Job Req: RQ197883 Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance...

Customer Service Representative - Remote

  • Washington, DC (18 miles from Gaithersburg, MD)
  • 6 hours ago
  • Washington, DC (18 miles from Gaithersburg, MD)
  • 6 hours ago

**Job Summary:** The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and...

Remote Work

Sr. Client Service Specialist, Employee Benefits - Insurance Advisory Solutions Mid-Atlantic

  • Leesburg, VA (23 miles from Gaithersburg, MD)
  • 10 hours ago
  • Leesburg, VA (23 miles from Gaithersburg, MD)
  • 10 hours ago

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk...

Client Service Representative, National Accounts

  • Annandale, VA (20 miles from Gaithersburg, MD)
  • 1 day ago
  • Annandale, VA (20 miles from Gaithersburg, MD)
  • 1 day ago

Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...

Customer Service & E-Commerce Supervisor - Full Time

  • Bethesda, MD (11 miles from Gaithersburg, MD)
  • 1 day ago
  • Bethesda, MD (11 miles from Gaithersburg, MD)
  • 1 day ago

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...

Eyewear Customer Service/Sales Advisor

  • Springfield, VA (24 miles from Gaithersburg, MD)
  • 1 day ago
  • Springfield, VA (24 miles from Gaithersburg, MD)
  • 1 day ago

About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...

Employee Benefits Client Service Specialist

  • Frederick, MD (23 miles from Gaithersburg, MD)
  • 1 day ago
  • Frederick, MD (23 miles from Gaithersburg, MD)
  • 1 day ago

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. The industrys brightest talent drives our...

Customer Service - Whole Foods

  • Rockville, MD (4 miles from Gaithersburg, MD)
  • 1 day ago
  • Rockville, MD (4 miles from Gaithersburg, MD)
  • 1 day ago

Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...

Customer Service Representative

  • Springfield, VA (24 miles from Gaithersburg, MD)
  • 1 day ago
  • Springfield, VA (24 miles from Gaithersburg, MD)
  • 1 day ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Pharmacy Customer Service Associate

  • Washington, DC (18 miles from Gaithersburg, MD)
  • 1 day ago
  • Washington, DC (18 miles from Gaithersburg, MD)
  • 1 day ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Representative (Centreville)

  • Centreville, VA (24 miles from Gaithersburg, MD)
  • 2 days ago
  • Centreville, VA (24 miles from Gaithersburg, MD)
  • 2 days ago

This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries. The successful candidate must be able to handle...

Technical Support Specialist/Customer Service Representative Remote WFH

  • Arlington, VA (18 miles from Gaithersburg, MD)
  • 2 days ago
  • Arlington, VA (18 miles from Gaithersburg, MD)
  • 2 days ago

Service Representative!...

Remote Work

Customer Service Representative (Loan Consultant II)

  • Frederick, MD (23 miles from Gaithersburg, MD)
  • 2 days ago
  • Frederick, MD (23 miles from Gaithersburg, MD)
  • 2 days ago

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...

Demographic Data for Gaithersburg, MD

Moving to Gaithersburg, MD? Find some basic demographic data about Gaithersburg, MD below.

Local
National
143,758
4,551
Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Gaithersburg, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Gaithersburg, MD offer the following education background
Bachelor's Degree
30.9%
High School or GED
27.3%
Associate's Degree
16.1%
Vocational Degree or Certification
13.0%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Gaithersburg, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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