Call Center Representative Jobs in Fulton, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Annapolis, MD (23 miles from Fulton, MD)
- 21 hours ago
- Annapolis, MD (23 miles from Fulton, MD)
- 21 hours ago
Xerox Client Support Specialist in Annapolis , Maryland Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department SALES...
Remote Work- Owings Mills, MD (19 miles from Fulton, MD)
- 23 hours ago
- Owings Mills, MD (19 miles from Fulton, MD)
- 23 hours ago
Summary Summary: The Contact Center Agent I uses protocols, guidelines, and appropriate software systems to handle customer requests coming into the Contact Center by phone, EMR portal, LBH...
Call Center Operator - Korean Speaking Agent
- Glen Burnie, MD (18 miles from Fulton, MD)
- 1 day ago
- Glen Burnie, MD (18 miles from Fulton, MD)
- 1 day ago
Summary The Bilingual- Korean Call Center Operator / Practice Communications Coordinator's primary purpose is to serve as a scheduling liaison for patients between Maryland Family Care's primary...
Bilingual Outbound Call Center Rep - Remote
- Alexandria, VA (24 miles from Fulton, MD)
- 1 day ago
- Alexandria, VA (24 miles from Fulton, MD)
- 1 day ago
We are looking for someone with: A High School Diploma or equivalent is preferred. 1+ year call center experience OR 2+ years general work experience required....
Remote WorkBrokerage Client Support Specialist
- Lutherville Timonium, MD (24 miles from Fulton, MD)
- 2 days ago
- Lutherville Timonium, MD (24 miles from Fulton, MD)
- 2 days ago
Are you an organized, detail-oriented professional with a background in financial services or brokerage? Do you thrive in a fast-paced environment where client experience and process improvement...
Part-Time Account Service Representative (Call Center) - Outbound (162ASRO1)
- Baltimore, MD (18 miles from Fulton, MD)
- 3 days ago
- Baltimore, MD (18 miles from Fulton, MD)
- 3 days ago
QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette...
- Baltimore, MD (18 miles from Fulton, MD)
- 3 days ago
- Baltimore, MD (18 miles from Fulton, MD)
- 3 days ago
Join the Team at Landers Appliance as a Full-Time Customer Care Associate! PERKS! Work for an employer who demands and rewards excellence, AND cares about YOU! Flexible work arrangements to fit...
Call Center Representative $20/hr Laurel, MD
- Laurel, MD (5 miles from Fulton, MD)
- 4 days ago
- Laurel, MD (5 miles from Fulton, MD)
- 4 days ago
Job Summary Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team!...
Call Center Operator - Healthcare
- Baltimore, MD (18 miles from Fulton, MD)
- 5 days ago
- Baltimore, MD (18 miles from Fulton, MD)
- 5 days ago
Summary Responsibilities The Call Center Operator / Practice Communications Coordinator will be the initial point of contact for all patients and this interaction will function as a key component...
Call Center Representative - Full Time
- Arlington, VA (21 miles from Fulton, MD)
- 7 days ago
- Arlington, VA (21 miles from Fulton, MD)
- 7 days ago
SUMMARY: National Capital Treatment & Recovery, formerly Phoenix House in Arlington, VA is a nonprofit substance abuse treatment program. We are hiring a Full-Time Welcome Center Specialist. This...
Customer Care Associate - Dispatching - (25-CC-600012-079)
- Washington, DC (19 miles from Fulton, MD)
- 8 days ago
- Washington, DC (19 miles from Fulton, MD)
- 8 days ago
The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be...
Temporary Call Center Representative (Salisbury) (Taxpayer Services Division) - #25-005361-0005
- Baltimore, MD (18 miles from Fulton, MD)
- 8 days ago
- Baltimore, MD (18 miles from Fulton, MD)
- 8 days ago
GRADE Temporary Call Center Representative - $18.00/hour LOCATION OF POSITION Temporary Call Center Representative - $18.00/hour POSITION DUTIES Do you enjoy helping people and have good customer service...
- Rockville, MD (13 miles from Fulton, MD)
- 8 days ago
- Rockville, MD (13 miles from Fulton, MD)
- 8 days ago
Call Center Representative Rockville, MD Type: Contract Category: Administrative Reference ID: 10028054 Shortcut: qkGS3O Position: Call Center Representative Location: Rockville, MD Pay: $18-$22 Hour...
- Baltimore, MD (18 miles from Fulton, MD)
- 8 days ago
- Baltimore, MD (18 miles from Fulton, MD)
- 8 days ago
resolution....
Call Center Operator - Adult & Peds Clinic
- Baltimore, MD (18 miles from Fulton, MD)
- 9 days ago
- Baltimore, MD (18 miles from Fulton, MD)
- 9 days ago
Summary Responsibilities The Call Center Operator / Practice Communication Coordinator is also responsible for sending out new patient packets, scanning documents, working work queues (WQs),...
Demographic Data for Fulton, MD
Moving to Fulton, MD? Find some basic demographic data about Fulton, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Fulton, MD
Highest Education Level
Call Center Representatives in Fulton, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Listening
- Microsoft Windows
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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