Customer Service Representative Jobs in Fulton, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 255 Jobs

Spanish Bilingual - Work from Home Customer Service Rep in a Contractor Role - Omni

  • Alexandria, VA (24 miles from Fulton, MD)
  • 7 hours ago
  • Alexandria, VA (24 miles from Fulton, MD)
  • 7 hours ago

Please apply from a laptop or desktop. Three things to DECIDE if contract work is for you: Omni Platform Overview - Click to review BEFORE starting your registration to qualify! Overview Omni...

Remote Work

Front Desk Team Member

Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...

Counter Sales Associate

  • Hanover, MD (10 miles from Fulton, MD)
  • 30+ days ago
  • Hanover, MD (10 miles from Fulton, MD)
  • 30+ days ago

How you will do it: Communicates daily with customers via phone, fax, e-mail Enters customer orders into Order entry system the same day the order is received Promotes and supports sales promotions....

Manager, Sales and Customer Service

  • McLean, VA (20 miles from Fulton, MD)
  • 2 hours ago
  • McLean, VA (20 miles from Fulton, MD)
  • 2 hours ago

Be part of an amazing story. Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and...

Client Service Associate

  • Bethesda, MD (15 miles from Fulton, MD)
  • 2 hours ago
  • Bethesda, MD (15 miles from Fulton, MD)
  • 2 hours ago

POSITION SUMMARY Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through...

Customer Service Sales Representative

  • Washington, DC (19 miles from Fulton, MD)
  • 3 hours ago
  • Washington, DC (19 miles from Fulton, MD)
  • 3 hours ago

Overview Our Mission at ibex is Your Success! ibex is recruiting customer service advisors for our upcoming training classes. In addition to a dynamic team environment, you'll enjoy competitive...

Customer Service Representative - Sales (Work From Home)

  • Washington, DC (19 miles from Fulton, MD)
  • 3 hours ago
  • Washington, DC (19 miles from Fulton, MD)
  • 3 hours ago

Job Description: In order to qualify for this WFH position, you must reside in one of the following states: CT, DC, DE, MA, MD, ME, MI, NH, NJ, NY, OH, PA, RI, VA, VT, WV. This is your opportunity...

Remote Work

Customer Care Specialist

  • Elkridge, MD (10 miles from Fulton, MD)
  • 3 hours ago
  • Elkridge, MD (10 miles from Fulton, MD)
  • 3 hours ago

DRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry. WHAT WE DO: enabling the future of vehicle care -...

Customer Assistance Representative Part Time

  • Baltimore, MD (18 miles from Fulton, MD)
  • 4 hours ago
  • Baltimore, MD (18 miles from Fulton, MD)
  • 4 hours ago

American Airlines is seeking Part Time Customer Assistance Representative at the Baltimore Washington International Airport. The terms and conditions of this position are covered by the CWA-IBT...

Client Services Associate

  • McLean, VA (20 miles from Fulton, MD)
  • 4 hours ago
  • McLean, VA (20 miles from Fulton, MD)
  • 4 hours ago

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry,...

Customer Service JOB Training Opportunity

  • Baltimore, MD (18 miles from Fulton, MD)
  • 10 hours ago
  • Baltimore, MD (18 miles from Fulton, MD)
  • 10 hours ago

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and...

Client Service Representative

  • Baltimore, MD (18 miles from Fulton, MD)
  • 15 hours ago
  • Baltimore, MD (18 miles from Fulton, MD)
  • 15 hours ago

Overview The Client Service Representative provides customer service to clients, staff and visitors through administrative support in various capacities. This role accurately and efficiently...

Customer Service Associate - Temporary

  • Falls Church, VA (23 miles from Fulton, MD)
  • 15 hours ago
  • Falls Church, VA (23 miles from Fulton, MD)
  • 15 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Pharmacy Customer Service Associate

  • Rockville, MD (13 miles from Fulton, MD)
  • 15 hours ago
  • Rockville, MD (13 miles from Fulton, MD)
  • 15 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Representative

  • Annapolis, MD (23 miles from Fulton, MD)
  • 19 hours ago
  • Annapolis, MD (23 miles from Fulton, MD)
  • 19 hours ago

Responsibilities The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean....

Demographic Data for Fulton, MD

Moving to Fulton, MD? Find some basic demographic data about Fulton, MD below.


Local
National
6,562
287
Medium/Sm

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Fulton, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Fulton, MD offer the following education background
Bachelor's Degree
30.8%
High School or GED
27.4%
Associate's Degree
16.1%
Vocational Degree or Certification
12.9%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Fulton, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »