Call Center Representative Jobs in Beltsville, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Annapolis, MD (19 miles from Beltsville, MD)
- 11 hours ago
- Annapolis, MD (19 miles from Beltsville, MD)
- 11 hours ago
Xerox Client Support Specialist in Annapolis , Maryland Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department SALES...
Remote WorkCall Center Operator - Korean Speaking Agent
- Glen Burnie, MD (20 miles from Beltsville, MD)
- 16 hours ago
- Glen Burnie, MD (20 miles from Beltsville, MD)
- 16 hours ago
Summary The Bilingual- Korean Call Center Operator / Practice Communications Coordinator's primary purpose is to serve as a scheduling liaison for patients between Maryland Family Care's primary...
Bilingual Outbound Call Center Rep - Remote
- Alexandria, VA (17 miles from Beltsville, MD)
- 1 day ago
- Alexandria, VA (17 miles from Beltsville, MD)
- 1 day ago
We are looking for someone with: A High School Diploma or equivalent is preferred. 1+ year call center experience OR 2+ years general work experience required....
Remote WorkPart-Time Account Service Representative (Call Center) - Outbound (162ASRO1)
- Baltimore, MD (23 miles from Beltsville, MD)
- 3 days ago
- Baltimore, MD (23 miles from Beltsville, MD)
- 3 days ago
QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette...
- Baltimore, MD (23 miles from Beltsville, MD)
- 3 days ago
- Baltimore, MD (23 miles from Beltsville, MD)
- 3 days ago
Join the Team at Landers Appliance as a Full-Time Customer Care Associate! PERKS! Work for an employer who demands and rewards excellence, AND cares about YOU! Flexible work arrangements to fit...
Call Center Representative $20/hr Laurel, MD
- Laurel, MD (4 miles from Beltsville, MD)
- 4 days ago
- Laurel, MD (4 miles from Beltsville, MD)
- 4 days ago
Job Summary Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team!...
Call Center Operator - Healthcare
- Baltimore, MD (23 miles from Beltsville, MD)
- 4 days ago
- Baltimore, MD (23 miles from Beltsville, MD)
- 4 days ago
Summary Responsibilities The Call Center Operator / Practice Communications Coordinator will be the initial point of contact for all patients and this interaction will function as a key component...
Call Center Representative - Full Time
- Arlington, VA (14 miles from Beltsville, MD)
- 7 days ago
- Arlington, VA (14 miles from Beltsville, MD)
- 7 days ago
SUMMARY: National Capital Treatment & Recovery, formerly Phoenix House in Arlington, VA is a nonprofit substance abuse treatment program. We are hiring a Full-Time Welcome Center Specialist. This...
Customer Care Associate - Dispatching - (25-CC-600012-079)
- Washington, DC (11 miles from Beltsville, MD)
- 7 days ago
- Washington, DC (11 miles from Beltsville, MD)
- 7 days ago
The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be...
Temporary Call Center Representative (Salisbury) (Taxpayer Services Division) - #25-005361-0005
- Baltimore, MD (23 miles from Beltsville, MD)
- 8 days ago
- Baltimore, MD (23 miles from Beltsville, MD)
- 8 days ago
GRADE Temporary Call Center Representative - $18.00/hour LOCATION OF POSITION Temporary Call Center Representative - $18.00/hour POSITION DUTIES Do you enjoy helping people and have good customer service...
- Rockville, MD (13 miles from Beltsville, MD)
- 8 days ago
- Rockville, MD (13 miles from Beltsville, MD)
- 8 days ago
Call Center Representative Rockville, MD Type: Contract Category: Administrative Reference ID: 10028054 Shortcut: qkGS3O Position: Call Center Representative Location: Rockville, MD Pay: $18-$22 Hour...
- Baltimore, MD (23 miles from Beltsville, MD)
- 8 days ago
- Baltimore, MD (23 miles from Beltsville, MD)
- 8 days ago
resolution....
Call Center Operator - Adult & Peds Clinic
- Baltimore, MD (23 miles from Beltsville, MD)
- 8 days ago
- Baltimore, MD (23 miles from Beltsville, MD)
- 8 days ago
Summary Responsibilities The Call Center Operator / Practice Communication Coordinator is also responsible for sending out new patient packets, scanning documents, working work queues (WQs),...
Bilingual (Spanish) Contact Center Agent - Junior (Tier 1)
- Vienna, VA (19 miles from Beltsville, MD)
- 9 days ago
- Vienna, VA (19 miles from Beltsville, MD)
- 9 days ago
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k)....
Contact Center Agent - Junior (Tier 1)
- Vienna, VA (19 miles from Beltsville, MD)
- 9 days ago
- Vienna, VA (19 miles from Beltsville, MD)
- 9 days ago
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k)....
Demographic Data for Beltsville, MD
Moving to Beltsville, MD? Find some basic demographic data about Beltsville, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Beltsville, MD
Highest Education Level
Call Center Representatives in Beltsville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »