Call Center Representative Jobs in Annapolis, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Xerox Client Support Specialist in Annapolis , Maryland Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department SALES...
Remote WorkCall Center Operator - Korean Speaking Agent
- Glen Burnie, MD (12 miles from Annapolis, MD)
- 16 hours ago
- Glen Burnie, MD (12 miles from Annapolis, MD)
- 16 hours ago
Summary The Bilingual- Korean Call Center Operator / Practice Communications Coordinator's primary purpose is to serve as a scheduling liaison for patients between Maryland Family Care's primary...
Part-Time Account Service Representative (Call Center) - Outbound (162ASRO1)
- Baltimore, MD (21 miles from Annapolis, MD)
- 3 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 3 days ago
QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette...
- Baltimore, MD (21 miles from Annapolis, MD)
- 3 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 3 days ago
Join the Team at Landers Appliance as a Full-Time Customer Care Associate! PERKS! Work for an employer who demands and rewards excellence, AND cares about YOU! Flexible work arrangements to fit...
Call Center Representative $20/hr Laurel, MD
- Laurel, MD (19 miles from Annapolis, MD)
- 4 days ago
- Laurel, MD (19 miles from Annapolis, MD)
- 4 days ago
Job Summary Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team!...
Call Center Operator - Healthcare
- Baltimore, MD (21 miles from Annapolis, MD)
- 4 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 4 days ago
Summary Responsibilities The Call Center Operator / Practice Communications Coordinator will be the initial point of contact for all patients and this interaction will function as a key component...
Temporary Call Center Representative (Salisbury) (Taxpayer Services Division) - #25-005361-0005
- Baltimore, MD (21 miles from Annapolis, MD)
- 8 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 8 days ago
GRADE Temporary Call Center Representative - $18.00/hour LOCATION OF POSITION Temporary Call Center Representative - $18.00/hour POSITION DUTIES Do you enjoy helping people and have good customer service...
- Baltimore, MD (21 miles from Annapolis, MD)
- 8 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 8 days ago
resolution....
Call Center Operator - Adult & Peds Clinic
- Baltimore, MD (21 miles from Annapolis, MD)
- 8 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 8 days ago
Summary Responsibilities The Call Center Operator / Practice Communication Coordinator is also responsible for sending out new patient packets, scanning documents, working work queues (WQs),...
Consumer Services Specialist (Call Center- start date of 4/7)
- Annapolis, MD
- 12 days ago
- Annapolis, MD
- 12 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Annapolis , Maryland We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
- Greenbelt, MD (17 miles from Annapolis, MD)
- 13 days ago
- Greenbelt, MD (17 miles from Annapolis, MD)
- 13 days ago
Qualifications Minimum Requirements: Bilingual in Spanish Required High school diploma or equivalent Minimum 1 year of experience in customer service Prior call center experience preferred...
- Silver Spring, MD (24 miles from Annapolis, MD)
- 14 days ago
- Silver Spring, MD (24 miles from Annapolis, MD)
- 14 days ago
This position is located in Silver Spring, MS. Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with...
- Hyattsville, MD (21 miles from Annapolis, MD)
- 20 days ago
- Hyattsville, MD (21 miles from Annapolis, MD)
- 20 days ago
La Clínica del Pueblo Job Description Job Title: Contact Center Agent Department: Patient Services Supervisor: Health Center Manager Location: On-Site Hyattsville, MD Classification: Non-Exempt...
One (1) year of call center experience in a medical practice. Driving/Travel: The employee must have reliable transportation....
- Baltimore, MD (21 miles from Annapolis, MD)
- 30+ days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 30+ days ago
Represents and provides information about the EA schools to prospective students via the telephone. Essential Duties and Responsibilities: Transfers phone calls to appropriate campus Provides...
Demographic Data for Annapolis, MD
Moving to Annapolis, MD? Find some basic demographic data about Annapolis, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Annapolis, MD
Highest Education Level
Call Center Representatives in Annapolis, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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