Customer Service Representative Jobs in Annapolis, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Loss Prevention Customer Service Associate II
- Annapolis, MD
- 7 hours ago
- Annapolis, MD
- 7 hours ago
HomeGoods Chez TJX Companies, chaque jour apporte de nouvelles occasions de croissance, de decouverte et d'accomplissement. Vous ferez partie d'une equipe dynamique qui prone la diversite,...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Baltimore, MD (21 miles from Annapolis, MD)
- 11 hours ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 11 hours ago
Employee and Dependent Tuition Assistance Career growth and development Affordable and comprehensive benefits package Position Summary: The Customer Service Representative reports to the Patient Transport...
Customer Service Associate - Temporary
- Chester, MD (14 miles from Annapolis, MD)
- 23 hours ago
- Chester, MD (14 miles from Annapolis, MD)
- 23 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Specialist - TS/SCI with Poly NEW
- Annapolis, MD
- 2 days ago
- Annapolis, MD
- 2 days ago
Customer Service Specialist - TS/SCI with Poly General Dynamics Information Technology Yesterday Top Secret Unspecified Polygraph Business - Support Annapolis, MD (ON-SITE/OFFICE) Customer Service...
Customer Service Representative
- Baltimore, MD (21 miles from Annapolis, MD)
- 2 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 2 days ago
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart....
Job ID Number** R5163 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** We are looking for a motivated Customer Service Representative ready to take us to the next level!...
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
**Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Prior call center experience is a plus + Must be able to pass a background check....
- Landover, MD (18 miles from Annapolis, MD)
- 2 days ago
- Landover, MD (18 miles from Annapolis, MD)
- 2 days ago
Overview At FutureCare our Customer Service Liasion-GNA is a solid contributor to the daily operation of the nursing unit. They are skilled in handling clerical and administrative tasks, can...
Customer Service - Donor Support Technician
- Halethorpe, MD (18 miles from Annapolis, MD)
- 2 days ago
- Halethorpe, MD (18 miles from Annapolis, MD)
- 2 days ago
The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...
Customer Service Representative-2nd shift
- Linthicum, MD (16 miles from Annapolis, MD)
- 3 days ago
- Linthicum, MD (16 miles from Annapolis, MD)
- 3 days ago
Call Center Customer Service Representative, 2nd Shift If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter...
Bilingual Customer Service Representative
- Linthicum, MD (16 miles from Annapolis, MD)
- 3 days ago
- Linthicum, MD (16 miles from Annapolis, MD)
- 3 days ago
Join us as a bilingual (English/Spanish) Customer Service Representative. As a member of our call center team, youll ensure Roto-Rooters customers feel confident and cared for....
Client Services Associate - Home Health
- Glen Burnie, MD (12 miles from Annapolis, MD)
- 3 days ago
- Glen Burnie, MD (12 miles from Annapolis, MD)
- 3 days ago
Now Hiring: Client Services Associate - Glen Burnie, MD Start your career in a thriving industry where your work truly matters. BAYADA Home Health Care is seeking a Client Services Associate for...
Full Time Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service)
- Annapolis, MD
- 3 days ago
- Annapolis, MD
- 3 days ago
['Whole Foods Market', '3.6', 'Full Time Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service)', 'Apply on employer site', '', 'Annapolis, MD', '', '$16.00 - $25.40', '\xa0',...
Demographic Data for Annapolis, MD
Moving to Annapolis, MD? Find some basic demographic data about Annapolis, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Annapolis, MD
Highest Education Level
Customer Service Representatives in Annapolis, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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