Call Center Representative Jobs in Gretna, LA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Guest Services Call Center Representative Part Time
- New Orleans, LA (3 miles from Gretna, LA)
- 16 hours ago
- New Orleans, LA (3 miles from Gretna, LA)
- 16 hours ago
Position Title: Call Center Representative Department: Guest Services Location: Audubon Aquarium & Audubon Zoo General Summary: The Call Center Representative is responsible for answering all incoming...
Outbound Call Center Rep - Remote
- New Orleans, LA (3 miles from Gretna, LA)
- 4 days ago
- New Orleans, LA (3 miles from Gretna, LA)
- 4 days ago
We are looking for someone with: A High School Diploma or equivalent is preferred. 1+ year call center experience OR 2+ years general work experience required....
Remote WorkAirfare Specialist, Call Center (Caesars New Orleans)
- New Orleans, LA (3 miles from Gretna, LA)
- 8 days ago
- New Orleans, LA (3 miles from Gretna, LA)
- 8 days ago
JOIN A TEAM THAT GOES ALL-IN ON YOU Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver...
Client Relations Specialist - Bookkeeping and Tax
- Kenner, LA (12 miles from Gretna, LA)
- 18 days ago
- Kenner, LA (12 miles from Gretna, LA)
- 18 days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Kenner, Louisiana, United States Description This is a fully and permanently remote work from home...
Remote Work- Harvey, LA (3 miles from Gretna, LA)
- 30+ days ago
- Harvey, LA (3 miles from Gretna, LA)
- 30+ days ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
Demographic Data for Gretna, LA
Moving to Gretna, LA? Find some basic demographic data about Gretna, LA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Gretna, LA
Highest Education Level
Call Center Representatives in Gretna, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Listening
- Microsoft Windows
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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