Call Center Representative Jobs in Louisiana
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Summary/objective The Call Center Specialist position consistently provides exceptional customer service in a timely and accurate manner resulting in customer satisfaction and retention. This...
Responsibilities Brentwood Hospital is looking for a dynamic Call Center Specialist to join our team of professionals who are dedicated to providing help and hope to individuals and families for...
We are looking for someone with: A High School Diploma or equivalent is preferred. 1+ year call center experience OR 2+ years general work experience required....
Remote WorkAirfare Specialist, Call Center (Caesars New Orleans)
- New Orleans, LA
- 6 days ago
- New Orleans, LA
- 6 days ago
JOIN A TEAM THAT GOES ALL-IN ON YOU Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver...
Contact Center Representative - Remote (Baton Rouge, LA)
- Baton Rouge, LA
- 7 days ago
- Baton Rouge, LA
- 7 days ago
The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the...
Temporary GSA Contact Center Agent, Bossier City, LA
- Bossier City, LA
- 9 days ago
- Bossier City, LA
- 9 days ago
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT....
Consumer Services Specialist (Call Center- start date of 4/7)
- Baton Rouge, LA
- 10 days ago
- Baton Rouge, LA
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Baton Rouge , Louisiana We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of...
Sales Representative/Client Relations Specialist
- Thibodaux, LA
- 15 days ago
- Thibodaux, LA
- 15 days ago
Replies within 24 hours Benefits: Flexible schedule Opportunity for advancement Training & development Position Overview 360clean of South Louisiana is seeking a motivated and ambitious Part-Time...
Client Relations Specialist - Bookkeeping and Tax
- Shreveport, LA
- 16 days ago
- Shreveport, LA
- 16 days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Shreveport, Louisiana, United States Description This is a fully and permanently remote work from home...
Remote WorkEssential Duties and Responsibilities: Handle phone calls in a timely and professional manner. Provide accurate and consistent information. Exhibit quality customer service and support. Maintain...
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
Call Center Representative Customer Service Representative for a Call Center in Bossier City, LA. 10:30AM-7:00PM Monday-Friday with Alternating Weekends $11.00 per hour/$12.00 per hour Spanish Speaking...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
What youll do here: The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have....
Demographic Data for Louisiana
Moving to Louisiana? Find some basic demographic data about Louisiana below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Louisiana
Highest Education Level
Call Center Representatives in Louisiana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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