Call Center Representative Jobs in Bossier City, LA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Shreveport, LA (5 miles from Bossier City, LA)
- 2 days ago
- Shreveport, LA (5 miles from Bossier City, LA)
- 2 days ago
Responsibilities Brentwood Hospital is looking for a dynamic Call Center Specialist to join our team of professionals who are dedicated to providing help and hope to individuals and families for...
Temporary GSA Contact Center Agent, Bossier City, LA
- Bossier City, LA
- 9 days ago
- Bossier City, LA
- 9 days ago
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT....
Client Relations Specialist - Bookkeeping and Tax
- Shreveport, LA (5 miles from Bossier City, LA)
- 16 days ago
- Shreveport, LA (5 miles from Bossier City, LA)
- 16 days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Shreveport, Louisiana, United States Description This is a fully and permanently remote work from home...
Remote WorkCall Center Representative Customer Service Representative for a Call Center in Bossier City, LA. 10:30AM-7:00PM Monday-Friday with Alternating Weekends $11.00 per hour/$12.00 per hour Spanish Speaking...
- Shreveport, LA (5 miles from Bossier City, LA)
- 90+ days ago
- Shreveport, LA (5 miles from Bossier City, LA)
- 90+ days ago
Responsibilities Brentwood Hospital is looking for a dynamic Call Center Specialist! If you have a desire to work in an engaging environment with a team of professionals dedicated to providing...
Demographic Data for Bossier City, LA
Moving to Bossier City, LA? Find some basic demographic data about Bossier City, LA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Bossier City, LA
Highest Education Level
Call Center Representatives in Bossier City, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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