Call Center Representative Jobs in Shelbyville, KY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Job Title: Contact Center Agent Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs....
Consumer Services Specialist (Call Center- start date of 4/7)
- Frankfort, KY (15 miles from Shelbyville, KY)
- 11 days ago
- Frankfort, KY (15 miles from Shelbyville, KY)
- 11 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Frankfort , Kentucky We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
- Frankfort, KY (15 miles from Shelbyville, KY)
- 18 days ago
- Frankfort, KY (15 miles from Shelbyville, KY)
- 18 days ago
CDR Maguire, Inc., a national engineering and emergency management firm, is hiring multiple Call Center Agents to provide crucial support for a large-scale emergency management mission. This role...
1720 FT Contact Center Agent - Shelbyville, KY
- Shelbyville, KY
- 22 days ago
- Shelbyville, KY
- 22 days ago
1720 FT Contact Center Agent - Shelbyville, KY German American Bancorp Shelbyville, KY Full-time Finance Posted on November 02, 2024 Job Title: 1720 FT Contact Center Agent - Shelbyville, KY...
Demographic Data for Shelbyville, KY
Moving to Shelbyville, KY? Find some basic demographic data about Shelbyville, KY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Shelbyville, KY
Highest Education Level
Call Center Representatives in Shelbyville, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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