Call Center Representative Jobs in Des Moines, IA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Xerox Client Support Specialist in Des Moines , Iowa Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department SALES...
Remote WorkBilingual (English and Spanish) Contact Center Representative
- West Des Moines, IA (12 miles from Des Moines, IA)
- 11 days ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 11 days ago
GREATER IOWA CREDIT UNION Bilingual (English and Spanish) Contact Center Representative in West Des Moines , Iowa Greater Iowa Credit Union is seeking a Bilingual (English and Spanish) Contact...
Consumer Services Specialist (Call Center- start date of 4/7)
- Des Moines, IA
- 11 days ago
- Des Moines, IA
- 11 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Des Moines , Iowa We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr-- The...
Zurich NA Claims Call Center Representative in Des Moines , Iowa Claims Call Center Representative 121455 Zurich is a leading multi-line insurer that serves its customers in global and local markets...
Remote WorkSenior Call Center Representative - Life and Annuities
- Des Moines, IA
- 19 days ago
- Des Moines, IA
- 19 days ago
Infosys McCamish Domain: Life Insurance and Annuities Skill: Customer Service Senior Process Associate - Customer Service In the role of Senior Process Associate, you will be responsible for...
Remote Call Center Customer Service Representative
- Des Moines, IA
- 90+ days ago
- Des Moines, IA
- 90+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Remote WorkDemographic Data for Des Moines, IA
Moving to Des Moines, IA? Find some basic demographic data about Des Moines, IA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Des Moines, IA
Highest Education Level
Call Center Representatives in Des Moines, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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