Customer Service Representative Jobs in Des Moines, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Clive, IA (8 miles from Des Moines, IA)
- 8 hours ago
- Clive, IA (8 miles from Des Moines, IA)
- 8 hours ago
Geared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that...
About this role: Wells Fargo is seeking a Customer Service Representative within the Equipment Finance department as part of Commercial Banking Operations....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative - Sales and Service (WFH)
- Des Moines, IA
- 1 day ago
- Des Moines, IA
- 1 day ago
AT&T Customer Service Representative - Sales and Service (WFH) in Des Moines , Iowa Job Description: Premier Service Consultant - Sales and Service (WFH) Note: This is a full-time remote Work from Home...
Remote WorkWilson Language Training Customer Success Specialist in Des Moines , Iowa Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are committed...
Part-Time Customer Service Associate - Adel, IA
- Adel, IA (22 miles from Des Moines, IA)
- 2 days ago
- Adel, IA (22 miles from Des Moines, IA)
- 2 days ago
Duties and Responsibilities P rovides customer service for all clients of Lincoln Savings Bank (LSB). Customer Service Associates (CSA) balance their teller drawer daily, which includes cash...
Customer Support Representative II
- Johnston, IA (9 miles from Des Moines, IA)
- 2 days ago
- Johnston, IA (9 miles from Des Moines, IA)
- 2 days ago
Customer Support Representative II John Deere Johnston, Iowa $20/hour For those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a...
Customer Support Representative
- Johnston, IA (9 miles from Des Moines, IA)
- 2 days ago
- Johnston, IA (9 miles from Des Moines, IA)
- 2 days ago
SOCIAL MEDIA CUSTOMER SUPPORT REPRESENTATIVE IN JOHNSTON, IA, USA! Date Posted: 03/10/2025 Hiring Organization: Rose International Position Number: 479441 Job Title: Social Media Customer Support...
About this role: Wells Fargo is seeking a Customer Service Representative within the Equipment Finance department as part of Commercial Banking Operations....
Customer Service Representative Nights and Weekend
- Ankeny, IA (8 miles from Des Moines, IA)
- 3 days ago
- Ankeny, IA (8 miles from Des Moines, IA)
- 3 days ago
Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience...
Customer Service Representative
- Ankeny, IA (8 miles from Des Moines, IA)
- 3 days ago
- Ankeny, IA (8 miles from Des Moines, IA)
- 3 days ago
Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience...
WindStream Communications Analyst II-Customer Service in Des Moines , Iowa Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and...
Team Lead, Customer Service (Must Have Prior Pharmacy & Medical Benefits Knowledge)
- Des Moines, IA
- 3 days ago
- Des Moines, IA
- 3 days ago
Collaboration Opportunities: Team Leads work directly with our Supervisors and Customer Service Representatives (CSR's) to assist with providing support to health plan members, providers and/or their...
Customer Service Receptionist (PRN-AS NEEDED)
- West Des Moines, IA (12 miles from Des Moines, IA)
- 3 days ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 3 days ago
Greets patients and visitors to the West Lakes building. Previous experience working in a customer service or front desk receptionist environment preferred. High school diploma or equivalent...
Customer Service Associate - Dinner/Close Shift
- Johnston, IA (9 miles from Des Moines, IA)
- 4 days ago
- Johnston, IA (9 miles from Des Moines, IA)
- 4 days ago
Starting hiring pay at: $15 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Demographic Data for Des Moines, IA
Moving to Des Moines, IA? Find some basic demographic data about Des Moines, IA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Des Moines, IA
Highest Education Level
Customer Service Representatives in Des Moines, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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