Call Center Representative Jobs in Coralville, IA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Remote Call Center Representative
- Iowa City, IA (4 miles from Coralville, IA)
- 6 hours ago
- Iowa City, IA (4 miles from Coralville, IA)
- 6 hours ago
We are hiring Remote Call Center Representatives to join our customer support team....
Remote WorkTemporary Hurricane Contact Center Agent
- Iowa City, IA (4 miles from Coralville, IA)
- 6 hours ago
- Iowa City, IA (4 miles from Coralville, IA)
- 6 hours ago
Temporary Hurricane Contact Center Agent at Mass Markets in Job Description POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored...
Disaster Relief Call Center Representative
- Iowa City, IA (4 miles from Coralville, IA)
- 2 days ago
- Iowa City, IA (4 miles from Coralville, IA)
- 2 days ago
Disaster Relief Call Center Representative at Mass Markets in Job Description POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions...
Entry-Level Political Call Center Representative (Republican)
- Iowa City, IA (4 miles from Coralville, IA)
- 3 days ago
- Iowa City, IA (4 miles from Coralville, IA)
- 3 days ago
We are looking for call center representatives to support our Get Out the Vote initiative....
Licensed Life and Health Call Center Representative
- Iowa City, IA (4 miles from Coralville, IA)
- 20 days ago
- Iowa City, IA (4 miles from Coralville, IA)
- 20 days ago
Licensed Life and Health Call Center Representative at Mass Markets in Job Description POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored...
Demographic Data for Coralville, IA
Moving to Coralville, IA? Find some basic demographic data about Coralville, IA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Coralville, IA
Highest Education Level
Call Center Representatives in Coralville, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Punctual
- Conflict Resolution
- Driving
- Negotiation
- Investigation
- Typing
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Spanish
- Team Building
- Microsoft PowerPoint
- English
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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