Call Center Representative Jobs in Plainfield, IN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Associate Call Center Representative - Spanish & English
- Plainfield, IN
- 19 hours ago
- Plainfield, IN
- 19 hours ago
The Associate Call Center Representative will also consult with customers on their billing inquires, service orders, trouble calls and various other needs....
Residential Call Center Associate - Sales
- Carmel, IN (23 miles from Plainfield, IN)
- 4 days ago
- Carmel, IN (23 miles from Plainfield, IN)
- 4 days ago
Love Your Mondays again! Join the Future of Connectivity with Metronet and Vexus! Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to...
- Indianapolis, IN (14 miles from Plainfield, IN)
- 6 days ago
- Indianapolis, IN (14 miles from Plainfield, IN)
- 6 days ago
Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state,...
Sr Email/Chat Contact Center Representative - Banking Support
- Indianapolis, IN (17 miles from Plainfield, IN)
- 7 days ago
- Indianapolis, IN (17 miles from Plainfield, IN)
- 7 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
- Indianapolis, IN (17 miles from Plainfield, IN)
- 9 days ago
- Indianapolis, IN (17 miles from Plainfield, IN)
- 9 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
HRES Contact Center Representative I - REMOTE
- Indianapolis, IN (17 miles from Plainfield, IN)
- 11 days ago
- Indianapolis, IN (17 miles from Plainfield, IN)
- 11 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote WorkBMV Contact Center Representative
- Indianapolis, IN (17 miles from Plainfield, IN)
- 19 days ago
- Indianapolis, IN (17 miles from Plainfield, IN)
- 19 days ago
BMV Contact Center Representative Date Posted: Apr 1, 2025 Requisition ID: 458947 Location: 100% Remote, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by...
Remote WorkDemographic Data for Plainfield, IN
Moving to Plainfield, IN? Find some basic demographic data about Plainfield, IN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Plainfield, IN
Highest Education Level
Call Center Representatives in Plainfield, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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