Call Center Representative Jobs in East Chicago, IN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Chicago, IL (20 miles from East Chicago, IN)
- 6 hours ago
- Chicago, IL (20 miles from East Chicago, IN)
- 6 hours ago
Job Details Job Location : Chicago, IL Position Type : Full Time Education Level : High School/GED Salary Range : $18.50 - $19.50 Hourly Travel Percentage : None Job Shift : Day Job Category :...
Contact Center Representative I
- La Grange, IL (22 miles from East Chicago, IN)
- 11 hours ago
- La Grange, IL (22 miles from East Chicago, IN)
- 11 hours ago
Patient Care Tech Med/Surg La Grange, IL UChicago Medicine AdventHealth La Grange Job Schedule: Full-time Pay Range: $21 - $26.25 per hour Job ID: 25008926 Job Family: Patient Care Shift: 1 - Day...
- Chicago, IL (20 miles from East Chicago, IN)
- 1 day ago
- Chicago, IL (20 miles from East Chicago, IN)
- 1 day ago
Kilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...
- Bedford Park, IL (19 miles from East Chicago, IN)
- 5 days ago
- Bedford Park, IL (19 miles from East Chicago, IN)
- 5 days ago
at First Chicago Insurance in Bedford Park, Illinois, United States Job Description The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will...
Call Center Representative Overnight Shift Remote
- Chicago, IL (20 miles from East Chicago, IN)
- 5 days ago
- Chicago, IL (20 miles from East Chicago, IN)
- 5 days ago
CALL CENTER REPRESENTATIVE - OVERNIGHT SHIFT - REMOTE Chicago, ILLINOIS JOB REFERENCE ID: 25-03138 JOB TYPE: Contract LOCATION: Chicago, ILLINOIS PAY RATE: $21.0 - $23.0 POST DATE: March 6, 2025 : Call...
Remote WorkCall Center Agent - (Bilingual English/Spanish)
- Chicago, IL (20 miles from East Chicago, IN)
- 6 days ago
- Chicago, IL (20 miles from East Chicago, IN)
- 6 days ago
QUALIFICATIONS: High School diploma or equivalent required; Must be able to speak English clearly and professionally; 1 to 2 years call center experience preferred; 1 to 2 years customer service experience...
Inbound Call Center Representative
- Chicago, IL (20 miles from East Chicago, IN)
- 8 days ago
- Chicago, IL (20 miles from East Chicago, IN)
- 8 days ago
Inbound Call Center Representative Job Description Patient Services Inbound Representative (Chicago, IL) Bring your passion for making a meaningful difference in people's lives to the forefront in this...
- Chicago, IL (20 miles from East Chicago, IN)
- 11 days ago
- Chicago, IL (20 miles from East Chicago, IN)
- 11 days ago
The CWB Representative role supports the CWB contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate...
Full Time Call Center Representative
- Chicago, IL (20 miles from East Chicago, IN)
- 12 days ago
- Chicago, IL (20 miles from East Chicago, IN)
- 12 days ago
at Movado Group, Inc. in Chicago, Illinois, United States Job Description At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do....
Shift: Mon-Fri 3:00 pm - 11:30 pm Location: Community Hospital, Munster, In Job Description: The Call Center Representative/Operator provides basic system-wide telephone support functions for Powers...
- Chicago, IL (20 miles from East Chicago, IN)
- 13 days ago
- Chicago, IL (20 miles from East Chicago, IN)
- 13 days ago
QUALIFICATIONS: High School diploma or equivalent required, Health Care and Customer Call Center experience preferred, but not required, Ability to handle a call center environment....
- Chicago, IL (20 miles from East Chicago, IN)
- 14 days ago
- Chicago, IL (20 miles from East Chicago, IN)
- 14 days ago
Chicago Public Schools (CPS) is a district on the rise, serving over 320,000 students in 500 schools and employing over 44,000 people, most of them teachers. CPS has set ambitious goals to ensure...
Claims Call Center Representative
- Chicago, IL (20 miles from East Chicago, IN)
- 16 days ago
- Chicago, IL (20 miles from East Chicago, IN)
- 16 days ago
For additional information about our Total Rewards, click here. Other rewards may include short term incentive bonuses and merit increases. The starting hourly rate for the position is: $17.84....
Remote WorkCall Center Representative - A1408079CHI-4658
- Chicago, IL (20 miles from East Chicago, IN)
- 16 days ago
- Chicago, IL (20 miles from East Chicago, IN)
- 16 days ago
at Beacon Hill Solutions Group, LLC in Chicago, Illinois, United States Job Description Our client, a national consulting firm, is seeking a Call Center Representative to assist Chicago landlords and...
- Chicago, IL (20 miles from East Chicago, IN)
- 19 days ago
- Chicago, IL (20 miles from East Chicago, IN)
- 19 days ago
Preferred understanding of public housing development corporations and its low-income or middle-income resident populations Previous Experience: 1 or more years of call center experience, customer service...
Demographic Data for East Chicago, IN
Moving to East Chicago, IN? Find some basic demographic data about East Chicago, IN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in East Chicago, IN
Highest Education Level
Call Center Representatives in East Chicago, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »