Call Center Representative Jobs in Plainfield, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Carol Stream, IL (24 miles from Plainfield, IL)
- 14 hours ago
- Carol Stream, IL (24 miles from Plainfield, IL)
- 14 hours ago
Escalate non-routine inquiries to senior call center representatives as needed. Participate in team meetings and contribute recommendations for process improvements....
- Romeoville, IL (8 miles from Plainfield, IL)
- 4 days ago
- Romeoville, IL (8 miles from Plainfield, IL)
- 4 days ago
Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is...
Call Center Customer Service Admissions Specialist
- Lisle, IL (17 miles from Plainfield, IL)
- 8 days ago
- Lisle, IL (17 miles from Plainfield, IL)
- 8 days ago
We have multiple openings for Admissions Service Representatives in a call center environment to join our client's growing team! If you're someone that believes in the positive impact of...
Leaf Home Enhancements - (Miracle / Window Works) - Call Center Representative
- Bolingbrook, IL (12 miles from Plainfield, IL)
- 13 days ago
- Bolingbrook, IL (12 miles from Plainfield, IL)
- 13 days ago
Leaf Home Enhancements - (Miracle / Window Works) - Call Center Representative Address Bolingbrook, IL 60490, USA Compensation $18.00/hour Job Description At Leaf Home people are at the heart of everything...
- Joliet, IL (2 miles from Plainfield, IL)
- 15 days ago
- Joliet, IL (2 miles from Plainfield, IL)
- 15 days ago
We are looking for a Patient Intake and Communications Representative that will be the liaison between Midwest Vision Partners and our current and potential patients. In this role, you will be...
- Bolingbrook, IL (12 miles from Plainfield, IL)
- 24 days ago
- Bolingbrook, IL (12 miles from Plainfield, IL)
- 24 days ago
MANAGEMENT REGISTRY INC dba Malone Solutions Call Center Customer Service in Bolingbrook , Illinois This job was posted by : For more information, please see: Answering incoming calls research and...
- Worth, IL (24 miles from Plainfield, IL)
- 30+ days ago
- Worth, IL (24 miles from Plainfield, IL)
- 30+ days ago
Call Center Representative#25-52263 Worth, IL All On-site Job Description Our Client, a Commercial Banking company, is looking for a Call Center Representative for their Remote location....
- Naperville, IL (14 miles from Plainfield, IL)
- 45+ days ago
- Naperville, IL (14 miles from Plainfield, IL)
- 45+ days ago
Center Representative Accounting & Finance $ 21.75 / Hour location_on Naperville, Illinois work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Adecco is...
- Naperville, IL (14 miles from Plainfield, IL)
- 45+ days ago
- Naperville, IL (14 miles from Plainfield, IL)
- 45+ days ago
Call Center Representative Naperville, IL Order: 4801786 Order Type : Assignment Employee Job Title: Call Center Representative Location: Naperville, IL- Onsite Contract Opportunity- 35 hours per week...
- Wheaton, IL (20 miles from Plainfield, IL)
- 90+ days ago
- Wheaton, IL (20 miles from Plainfield, IL)
- 90+ days ago
We are excited to offer the opportunity to join our team within Crisis Services as a 988 Call Center Specialist. Crisis Services is in the newest building on the DuPage County Campus in Wheaton...
988 Call Center Specialist - Overnight Shift
- Wheaton, IL (20 miles from Plainfield, IL)
- 90+ days ago
- Wheaton, IL (20 miles from Plainfield, IL)
- 90+ days ago
We Are Expanding Our Program! We are excited to offer the opportunity to join our team within Crisis Services. Crisis Services is located in the newest building on the DuPage County Campus in...
Demographic Data for Plainfield, IL
Moving to Plainfield, IL? Find some basic demographic data about Plainfield, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Plainfield, IL
Highest Education Level
Call Center Representatives in Plainfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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