Call Center Representative Jobs in Naperville, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative I
- La Grange, IL (14 miles from Naperville, IL)
- 1 hour ago
- La Grange, IL (14 miles from Naperville, IL)
- 1 hour ago
Patient Care Tech Med/Surg La Grange, IL UChicago Medicine AdventHealth La Grange Job Schedule: Full-time Pay Range: $21 - $26.25 per hour Job ID: 25008926 Job Family: Patient Care Shift: 1 - Day...
Inbound Call Center Associate - Remote
- Des Plaines, IL (23 miles from Naperville, IL)
- 2 days ago
- Des Plaines, IL (23 miles from Naperville, IL)
- 2 days ago
center experience can be beneficial, but not required PHYSICAL DEMANDS & WORK ENVIRONMENT While performing the duties of this job, the employee is regularly required to talk and hear, and use hands...
Remote WorkCall Center Representative (Support Services)
- Wheaton, IL (5 miles from Naperville, IL)
- 2 days ago
- Wheaton, IL (5 miles from Naperville, IL)
- 2 days ago
About Wheaton Eye Clinic Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the...
- Bedford Park, IL (17 miles from Naperville, IL)
- 5 days ago
- Bedford Park, IL (17 miles from Naperville, IL)
- 5 days ago
at First Chicago Insurance in Bedford Park, Illinois, United States Job Description The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will...
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Client Support Specialist (IT Desktop Support)
- Des Plaines, IL (23 miles from Naperville, IL)
- 6 days ago
- Des Plaines, IL (23 miles from Naperville, IL)
- 6 days ago
M MC Group is hiring for a Client Support Specialist for our client in Rosemont, IL! Contract: Contract to Hire Start: ASAP Shift: M-F 8AM-5PM Pay: $25-37/hr DOE Location: Higgins Rd, Rosemont, IL...
- Burr Ridge, IL (10 miles from Naperville, IL)
- 8 days ago
- Burr Ridge, IL (10 miles from Naperville, IL)
- 8 days ago
About Us Accel Entertainment partners with small business owners to help their businesses thrive. We provide regulated electronic gaming machines and amusement devices in customized, inviting...
- Oak Brook, IL (10 miles from Naperville, IL)
- 9 days ago
- Oak Brook, IL (10 miles from Naperville, IL)
- 9 days ago
Contact Center Representative Location Oak Brook, Illinois Internal candidates apply by March 7, 2025 INTRODUCTION The Illinois Municipal Retirement Fund (IMRF) provides death, disability, and...
Call Center Representative - KBI
- Plainfield, IL (14 miles from Naperville, IL)
- 10 days ago
- Plainfield, IL (14 miles from Naperville, IL)
- 10 days ago
KBI - Call Center Representative At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet....
Call Center Agent - Full-Time - Monday-Thursday
- Aurora, IL (6 miles from Naperville, IL)
- 11 days ago
- Aurora, IL (6 miles from Naperville, IL)
- 11 days ago
Total Rewards Package Compensation The target salary for this position is $16.00 per hour. The target salary is based on internal averages....
Call Center Agent - Part-Time - Mon 3pm-8pm, Tuesd
- Aurora, IL (6 miles from Naperville, IL)
- 11 days ago
- Aurora, IL (6 miles from Naperville, IL)
- 11 days ago
at Heartland Blood Centers in Aurora, Illinois, United States Job Description Call Center Agent - Part-Time - Mon 3pm-8pm, Tuesday 10am-2:30pm, Wednesday 3pm-8pm, Thursday 3pm-8pm, Rotating each...
For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases....
Remote WorkCenter Representative Accounting & Finance $ 21.75 / Hour location_on Naperville, Illinois work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Adecco is...
Call Center Representative Naperville, IL Order: 4801786 Order Type : Assignment Employee Job Title: Call Center Representative Location: Naperville, IL- Onsite Contract Opportunity- 35 hours per week...
- Schaumburg, IL (18 miles from Naperville, IL)
- 27 days ago
- Schaumburg, IL (18 miles from Naperville, IL)
- 27 days ago
TEKsystems Client Support Specialist in Schaumburg , Illinois Description Enter customer requests in CRM tool and follow them through to completion Assist in managing open CRM requests to ensure...
- Rosemont, IL (19 miles from Naperville, IL)
- 27 days ago
- Rosemont, IL (19 miles from Naperville, IL)
- 27 days ago
Top Skills & Requirements: Must Haves: 1+ year of customer service experience (call center experience preferred; office/retail considered for higher-level roles)....
Demographic Data for Naperville, IL
Moving to Naperville, IL? Find some basic demographic data about Naperville, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Naperville, IL
Highest Education Level
Call Center Representatives in Naperville, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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