Call Center Representative Jobs in Mokena, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative I
- La Grange, IL (17 miles from Mokena, IL)
- 11 hours ago
- La Grange, IL (17 miles from Mokena, IL)
- 11 hours ago
Patient Care Tech Med/Surg La Grange, IL UChicago Medicine AdventHealth La Grange Job Schedule: Full-time Pay Range: $21 - $26.25 per hour Job ID: 25008926 Job Family: Patient Care Shift: 1 - Day...
- Bedford Park, IL (14 miles from Mokena, IL)
- 5 days ago
- Bedford Park, IL (14 miles from Mokena, IL)
- 5 days ago
at First Chicago Insurance in Bedford Park, Illinois, United States Job Description The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will...
- Burr Ridge, IL (14 miles from Mokena, IL)
- 8 days ago
- Burr Ridge, IL (14 miles from Mokena, IL)
- 8 days ago
About Us Accel Entertainment partners with small business owners to help their businesses thrive. We provide regulated electronic gaming machines and amusement devices in customized, inviting...
- Oak Brook, IL (18 miles from Mokena, IL)
- 9 days ago
- Oak Brook, IL (18 miles from Mokena, IL)
- 9 days ago
Contact Center Representative Location Oak Brook, Illinois Internal candidates apply by March 7, 2025 INTRODUCTION The Illinois Municipal Retirement Fund (IMRF) provides death, disability, and...
Call Center Representative - KBI
- Plainfield, IL (18 miles from Mokena, IL)
- 10 days ago
- Plainfield, IL (18 miles from Mokena, IL)
- 10 days ago
KBI - Call Center Representative At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet....
- East Chicago, IN (24 miles from Mokena, IL)
- 13 days ago
- East Chicago, IN (24 miles from Mokena, IL)
- 13 days ago
Shift: Mon-Fri 3:00 pm - 11:30 pm Location: Community Hospital, Munster, In Job Description: The Call Center Representative/Operator provides basic system-wide telephone support functions for Powers...
Claims Call Center Representative
- Naperville, IL (20 miles from Mokena, IL)
- 16 days ago
- Naperville, IL (20 miles from Mokena, IL)
- 16 days ago
For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases....
Remote Work- Naperville, IL (20 miles from Mokena, IL)
- 17 days ago
- Naperville, IL (20 miles from Mokena, IL)
- 17 days ago
Center Representative Accounting & Finance $ 21.75 / Hour location_on Naperville, Illinois work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Adecco is...
- Naperville, IL (20 miles from Mokena, IL)
- 17 days ago
- Naperville, IL (20 miles from Mokena, IL)
- 17 days ago
Call Center Representative Naperville, IL Order: 4801786 Order Type : Assignment Employee Job Title: Call Center Representative Location: Naperville, IL- Onsite Contract Opportunity- 35 hours per week...
Call Center Representative - Window Works/Miracle
- Bolingbrook, IL (14 miles from Mokena, IL)
- 30+ days ago
- Bolingbrook, IL (14 miles from Mokena, IL)
- 30+ days ago
At Leaf Home people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with...
Total Loss Customer Care Associate
- Westchester, IL (22 miles from Mokena, IL)
- 60+ days ago
- Westchester, IL (22 miles from Mokena, IL)
- 60+ days ago
Job Description IAA, an RB Global Inc. Company is seeking a Total Loss Customer Care Associate to join our team. This position can be located anywhere in the United States. Occasional travel to a...
Demographic Data for Mokena, IL
Moving to Mokena, IL? Find some basic demographic data about Mokena, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Mokena, IL
Highest Education Level
Call Center Representatives in Mokena, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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