Call Center Representative Jobs in Lemont, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Chicago, IL (22 miles from Lemont, IL)
- 21 hours ago
- Chicago, IL (22 miles from Lemont, IL)
- 21 hours ago
Kilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...
Call Center Representative (Support Services)
- Wheaton, IL (13 miles from Lemont, IL)
- 2 days ago
- Wheaton, IL (13 miles from Lemont, IL)
- 2 days ago
About Wheaton Eye Clinic Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the...
- Bedford Park, IL (9 miles from Lemont, IL)
- 4 days ago
- Bedford Park, IL (9 miles from Lemont, IL)
- 4 days ago
at First Chicago Insurance in Bedford Park, Illinois, United States Job Description The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will...
Call Center Representative Overnight Shift Remote
- Chicago, IL (22 miles from Lemont, IL)
- 4 days ago
- Chicago, IL (22 miles from Lemont, IL)
- 4 days ago
CALL CENTER REPRESENTATIVE - OVERNIGHT SHIFT - REMOTE Chicago, ILLINOIS JOB REFERENCE ID: 25-03138 JOB TYPE: Contract LOCATION: Chicago, ILLINOIS PAY RATE: $21.0 - $23.0 POST DATE: March 6, 2025 : Call...
Remote WorkCall Center Agent - (Bilingual English/Spanish)
- Chicago, IL (22 miles from Lemont, IL)
- 5 days ago
- Chicago, IL (22 miles from Lemont, IL)
- 5 days ago
QUALIFICATIONS: High School diploma or equivalent required; Must be able to speak English clearly and professionally; 1 to 2 years call center experience preferred; 1 to 2 years customer service experience...
Inbound Call Center Representative
- Chicago, IL (22 miles from Lemont, IL)
- 7 days ago
- Chicago, IL (22 miles from Lemont, IL)
- 7 days ago
Inbound Call Center Representative Job Description Patient Services Inbound Representative (Chicago, IL) Bring your passion for making a meaningful difference in people's lives to the forefront in this...
- Burr Ridge, IL (4 miles from Lemont, IL)
- 7 days ago
- Burr Ridge, IL (4 miles from Lemont, IL)
- 7 days ago
About Us Accel Entertainment partners with small business owners to help their businesses thrive. We provide regulated electronic gaming machines and amusement devices in customized, inviting...
- Oak Brook, IL (8 miles from Lemont, IL)
- 8 days ago
- Oak Brook, IL (8 miles from Lemont, IL)
- 8 days ago
Contact Center Representative Location Oak Brook, Illinois Internal candidates apply by March 7, 2025 INTRODUCTION The Illinois Municipal Retirement Fund (IMRF) provides death, disability, and...
Call Center Representative - KBI
- Plainfield, IL (15 miles from Lemont, IL)
- 9 days ago
- Plainfield, IL (15 miles from Lemont, IL)
- 9 days ago
KBI - Call Center Representative At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet....
- Chicago, IL (22 miles from Lemont, IL)
- 10 days ago
- Chicago, IL (22 miles from Lemont, IL)
- 10 days ago
The CWB Representative role supports the CWB contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate...
Full Time Call Center Representative
- Chicago, IL (22 miles from Lemont, IL)
- 11 days ago
- Chicago, IL (22 miles from Lemont, IL)
- 11 days ago
at Movado Group, Inc. in Chicago, Illinois, United States Job Description At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do....
Call Center Agent - Full-Time - Monday-Thursday
- Aurora, IL (16 miles from Lemont, IL)
- 11 days ago
- Aurora, IL (16 miles from Lemont, IL)
- 11 days ago
Total Rewards Package Compensation The target salary for this position is $16.00 per hour. The target salary is based on internal averages....
Call Center Agent - Part-Time - Mon 3pm-8pm, Tuesd
- Aurora, IL (16 miles from Lemont, IL)
- 11 days ago
- Aurora, IL (16 miles from Lemont, IL)
- 11 days ago
at Heartland Blood Centers in Aurora, Illinois, United States Job Description Call Center Agent - Part-Time - Mon 3pm-8pm, Tuesday 10am-2:30pm, Wednesday 3pm-8pm, Thursday 3pm-8pm, Rotating each...
- Chicago, IL (22 miles from Lemont, IL)
- 12 days ago
- Chicago, IL (22 miles from Lemont, IL)
- 12 days ago
QUALIFICATIONS: High School diploma or equivalent required, Health Care and Customer Call Center experience preferred, but not required, Ability to handle a call center environment....
- Chicago, IL (22 miles from Lemont, IL)
- 13 days ago
- Chicago, IL (22 miles from Lemont, IL)
- 13 days ago
Chicago Public Schools (CPS) is a district on the rise, serving over 320,000 students in 500 schools and employing over 44,000 people, most of them teachers. CPS has set ambitious goals to ensure...
Demographic Data for Lemont, IL
Moving to Lemont, IL? Find some basic demographic data about Lemont, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Lemont, IL
Highest Education Level
Call Center Representatives in Lemont, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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