Call Center Representative Jobs in Elk Grove Village, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist - Fast Track Opportunity to Freight Broker
- Chicago, IL (18 miles from Elk Grove Village, IL)
- 2 days ago
- Chicago, IL (18 miles from Elk Grove Village, IL)
- 2 days ago
R41407 Associate Portfolio Executive -Full-Time Roles Starting in Spring 2025 Primary Location: Chicago, IL United States of America This full-time role starts in the spring/summer of 2025. Other...
- Chicago, IL (18 miles from Elk Grove Village, IL)
- 1 day ago
- Chicago, IL (18 miles from Elk Grove Village, IL)
- 1 day ago
Req ID: 314115 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
Full Time Senior Customer Care Associate 1 - 100% Remote
- Cicero, IL (16 miles from Elk Grove Village, IL)
- 1 day ago
- Cicero, IL (16 miles from Elk Grove Village, IL)
- 1 day ago
Overview The Senior Customer Care Associate 1 is responsible for providing world class service in a leading-edge call center environment by processing VIP orders, working closely with the markets...
Remote Work- Chicago, IL (18 miles from Elk Grove Village, IL)
- 3 days ago
- Chicago, IL (18 miles from Elk Grove Village, IL)
- 3 days ago
As a critical member of the care team in a Patient-Centered Medical Home (PCMH) model, the Call Center Representative ensures efficient scheduling, accurate communication of appointment details, and...
Call Center Representative-Part Time
- Chicago, IL (18 miles from Elk Grove Village, IL)
- 5 days ago
- Chicago, IL (18 miles from Elk Grove Village, IL)
- 5 days ago
Qualifications: High school diploma required; bachelor's degree preferred. 3+ years of experience in call center operations, with at least 1-2 years in a leadership role....
- Chicago, IL (18 miles from Elk Grove Village, IL)
- 5 days ago
- Chicago, IL (18 miles from Elk Grove Village, IL)
- 5 days ago
LaSalle Network is teaming up with a cutting-edge entertainment and technology company to find top-tier talent for their expanding team! If you're passionate about pop culture, gaming, streaming,...
Call Center Customer Service Representstive-Bilingual
- Chicago, IL (18 miles from Elk Grove Village, IL)
- 5 days ago
- Chicago, IL (18 miles from Elk Grove Village, IL)
- 5 days ago
Call Center experience in a healthcare related organization is preferred....
Call Center Customer Service Admissions Specialist
- Lisle, IL (16 miles from Elk Grove Village, IL)
- 7 days ago
- Lisle, IL (16 miles from Elk Grove Village, IL)
- 7 days ago
We have multiple openings for Admissions Service Representatives in a call center environment to join our client's growing team! If you're someone that believes in the positive impact of...
- Chicago, IL (18 miles from Elk Grove Village, IL)
- 7 days ago
- Chicago, IL (18 miles from Elk Grove Village, IL)
- 7 days ago
SCR Medical Transportation LLC We are hiring for the following onsite shifts at $17.00/hour: Second shift: 2:15PM-10:45PM Overnight: 10:00PM-6:30AM The Customer Service Representative will provide...
Bi-lingual Call Center Representative (English/Spanish) 100% remote
- Chicago, IL (18 miles from Elk Grove Village, IL)
- 8 days ago
- Chicago, IL (18 miles from Elk Grove Village, IL)
- 8 days ago
We are currently seeking a Bi-lingual Call Center Representative (English/Spanish) 100% remote to join our team in Chicago, Illinois (US-IL), United States (US). 100% remote position Responsibilities...
Remote Work- Chicago, IL (18 miles from Elk Grove Village, IL)
- 8 days ago
- Chicago, IL (18 miles from Elk Grove Village, IL)
- 8 days ago
Combined Insurance, a Chubb Company, is seeking a Customer Care Associate join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has...
Call-Center Representative- USABLUEBOOK (Waukegan, IL)
- Vernon Hills, IL (15 miles from Elk Grove Village, IL)
- 9 days ago
- Vernon Hills, IL (15 miles from Elk Grove Village, IL)
- 9 days ago
Call-Center Representative- USABLUEBOOK (Waukegan, IL) USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators...
- Wauconda, IL (19 miles from Elk Grove Village, IL)
- 9 days ago
- Wauconda, IL (19 miles from Elk Grove Village, IL)
- 9 days ago
BD Call Center Rep Company: Camping World Location: Wauconda, IL Date Posted: 4/8/25, 12:02 AM As a Sales Development Representative you will be a key contributor to our enterprise wide sales...
Senior Call Center Representative
- Bannockburn, IL (12 miles from Elk Grove Village, IL)
- 9 days ago
- Bannockburn, IL (12 miles from Elk Grove Village, IL)
- 9 days ago
Call Center Representative),your duties will be: Handle a wide variety of member requests and inquiries. Utilize appropriate security measures to identify members and protects against fraud....
- Buffalo Grove, IL (11 miles from Elk Grove Village, IL)
- 10 days ago
- Buffalo Grove, IL (11 miles from Elk Grove Village, IL)
- 10 days ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
Demographic Data for Elk Grove Village, IL
Moving to Elk Grove Village, IL? Find some basic demographic data about Elk Grove Village, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Elk Grove Village, IL
Highest Education Level
Call Center Representatives in Elk Grove Village, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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