Call Center Representative Jobs in Buffalo Grove, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Addison, IL (16 miles from Buffalo Grove, IL)
- 12 hours ago
- Addison, IL (16 miles from Buffalo Grove, IL)
- 12 hours ago
Position at Parts Town Will Call Specialist See What Were All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little...
Call-Center Representative- USABLUEBOOK (Waukegan, IL)
- North Chicago, IL (11 miles from Buffalo Grove, IL)
- 17 hours ago
- North Chicago, IL (11 miles from Buffalo Grove, IL)
- 17 hours ago
Call-Center Representative- USABLUEBOOK (Waukegan, IL) USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators...
Medical Contact Center Agent (Bilingual English/Spanish)
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 18 hours ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 18 hours ago
STATEMENT OF PURPOSE: The Medical Contact Center Agent will be responsible for outbound and inbound calls, voicemails, and emails to/from insurance plan members in a high-performance contact...
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 1 day ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 1 day ago
center experience required Strong communication and problem-solving skills Ability to thrive in a fast-paced, metrics-driven environment Comfortable navigating multiple systems and software platforms...
- Carol Stream, IL (19 miles from Buffalo Grove, IL)
- 2 days ago
- Carol Stream, IL (19 miles from Buffalo Grove, IL)
- 2 days ago
Escalate non-routine inquiries to senior call center representatives as needed. Participate in team meetings and contribute recommendations for process improvements....
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 4 days ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 4 days ago
Req ID: 314115 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 6 days ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 6 days ago
As a critical member of the care team in a Patient-Centered Medical Home (PCMH) model, the Call Center Representative ensures efficient scheduling, accurate communication of appointment details, and...
Call Center Representative-Part Time
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 8 days ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 8 days ago
Qualifications: High school diploma required; bachelor's degree preferred. 3+ years of experience in call center operations, with at least 1-2 years in a leadership role....
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 8 days ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 8 days ago
LaSalle Network is teaming up with a cutting-edge entertainment and technology company to find top-tier talent for their expanding team! If you're passionate about pop culture, gaming, streaming,...
Call Center Customer Service Representstive-Bilingual
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 8 days ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 8 days ago
Call Center experience in a healthcare related organization is preferred....
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 11 days ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 11 days ago
SCR Medical Transportation LLC We are hiring for the following onsite shifts at $17.00/hour: Second shift: 2:15PM-10:45PM Overnight: 10:00PM-6:30AM The Customer Service Representative will provide...
Bi-lingual Call Center Representative (English/Spanish) 100% remote
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 11 days ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 11 days ago
We are currently seeking a Bi-lingual Call Center Representative (English/Spanish) 100% remote to join our team in Chicago, Illinois (US-IL), United States (US). 100% remote position Responsibilities...
Remote Work- Chicago, IL (23 miles from Buffalo Grove, IL)
- 11 days ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 11 days ago
Combined Insurance, a Chubb Company, is seeking a Customer Care Associate join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has...
- Wauconda, IL (11 miles from Buffalo Grove, IL)
- 12 days ago
- Wauconda, IL (11 miles from Buffalo Grove, IL)
- 12 days ago
BD Call Center Rep Company: Camping World Location: Wauconda, IL Date Posted: 4/8/25, 12:02 AM As a Sales Development Representative you will be a key contributor to our enterprise wide sales...
Senior Call Center Representative
- Bannockburn, IL (3 miles from Buffalo Grove, IL)
- 12 days ago
- Bannockburn, IL (3 miles from Buffalo Grove, IL)
- 12 days ago
Call Center Representative),your duties will be: Handle a wide variety of member requests and inquiries. Utilize appropriate security measures to identify members and protects against fraud....
Demographic Data for Buffalo Grove, IL
Moving to Buffalo Grove, IL? Find some basic demographic data about Buffalo Grove, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Buffalo Grove, IL
Highest Education Level
Call Center Representatives in Buffalo Grove, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Customer Relations
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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