Call Center Representative Jobs in Oakwood, GA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Oakwood, GA
- 4 days ago
- Oakwood, GA
- 4 days ago
Job Category: Revenue Cycle Work Shift/Schedule: 8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job...
Remote WorkPatient Contact Center Representative - Mon - Fri 8:00am - 5:00pm - Remote
- Oakwood, GA
- 6 days ago
- Oakwood, GA
- 6 days ago
Job Category: Revenue Cycle Work Shift/Schedule: 8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job...
Remote WorkULINE- Call Center Representative
- Braselton, GA (4 miles from Oakwood, GA)
- 12 days ago
- Braselton, GA (4 miles from Oakwood, GA)
- 12 days ago
Customer Service Representative - Bilingual Pay from $25 to $28 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Customer...
Customer Service Representative - Bilingual
- Jefferson, GA (15 miles from Oakwood, GA)
- 19 days ago
- Jefferson, GA (15 miles from Oakwood, GA)
- 19 days ago
Customer Service Representative - Bilingual Pay from $25 to $28 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Customer...
ULINE- Customer Service Representative
- Lawrenceville, GA (17 miles from Oakwood, GA)
- 19 days ago
- Lawrenceville, GA (17 miles from Oakwood, GA)
- 19 days ago
Customer Service Representative - Bilingual Pay from $25 to $28 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Customer...
Customer Service Representative
- Nicholson, GA (24 miles from Oakwood, GA)
- 19 days ago
- Nicholson, GA (24 miles from Oakwood, GA)
- 19 days ago
Customer Service Representative Pay from $25 to $27 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Customer Service is...
Quality Assurance Specialist-Call Center
- Cumming, GA (20 miles from Oakwood, GA)
- 20 days ago
- Cumming, GA (20 miles from Oakwood, GA)
- 20 days ago
Analyzes quality issues and improvement opportunities and makes initial recommendations for agent supervisor or call center management review....
Client Relations Specialist - Southeast Region - GA - On Site
- Duluth, GA (21 miles from Oakwood, GA)
- 30+ days ago
- Duluth, GA (21 miles from Oakwood, GA)
- 30+ days ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Client Relations Specialist - International Region - GA - On Site
- Duluth, GA (21 miles from Oakwood, GA)
- 45+ days ago
- Duluth, GA (21 miles from Oakwood, GA)
- 45+ days ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Client Relations Specialist - International Region - GA - On Site
- Duluth, GA (21 miles from Oakwood, GA)
- 45+ days ago
- Duluth, GA (21 miles from Oakwood, GA)
- 45+ days ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Demographic Data for Oakwood, GA
Moving to Oakwood, GA? Find some basic demographic data about Oakwood, GA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Oakwood, GA
Highest Education Level
Call Center Representatives in Oakwood, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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