Call Center Representative Jobs in Saint Petersburg, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Call Center Customer Service - $16+/hr
- Tampa, FL (16 miles from Saint Petersburg, FL)
- 1 day ago
- Tampa, FL (16 miles from Saint Petersburg, FL)
- 1 day ago
18 Years and Growing Strong - Come Join the Team!! Job Type: Full-time Bilingual (Spanish) Customer Service Coor. (*NO SALES!*) Starting pay rate is $16.00+ per hour for fully bilingual...
MAT Driver/Client Support Specialist
- Pinellas Park, FL (6 miles from Saint Petersburg, FL)
- 2 days ago
- Pinellas Park, FL (6 miles from Saint Petersburg, FL)
- 2 days ago
MAT Driver/Client Support Specialist Job Details Job Location Pinellas Park - 8800 49 N 403 - Pinellas Park, FL Position Type Full Time Education Level High School Salary Range $18.00 - $20.00...
Call Center Reps Wanted Hourly + Bonuses!
- Palm Harbor, FL (22 miles from Saint Petersburg, FL)
- 3 days ago
- Palm Harbor, FL (22 miles from Saint Petersburg, FL)
- 3 days ago
Are you a people person with a great phone presence? Do you thrive in a fast-paced environment where you can earn bonuses on top of your hourly pay? If so, we want YOU to join our growing call...
Energy Call Center Representative
- Clearwater, FL (16 miles from Saint Petersburg, FL)
- 4 days ago
- Clearwater, FL (16 miles from Saint Petersburg, FL)
- 4 days ago
Join Our Dynamic Team at Progressive Energy Consultants! Are you a motivated individual with a passion for sales? We're currently seeking upbeat personalities to join our outbound call center team...
Bilingual Call Center Rep - Medical Practice Remote Florida Only
- Brandon, FL (24 miles from Saint Petersburg, FL)
- 5 days ago
- Brandon, FL (24 miles from Saint Petersburg, FL)
- 5 days ago
JOB TITLE: Remote Call Center Scheduler-Bilingual English and Spanish speaking and writing required. Must be located in Florida. GENERAL SUMMARY OF DUTIES: Answer incoming telephone calls...
Remote WorkHealth Insurance Call Center Representative (Medicare)
- Clearwater, FL (16 miles from Saint Petersburg, FL)
- 7 days ago
- Clearwater, FL (16 miles from Saint Petersburg, FL)
- 7 days ago
About Insurance Administrative Solutions Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We...
- Palm Harbor, FL (22 miles from Saint Petersburg, FL)
- 12 days ago
- Palm Harbor, FL (22 miles from Saint Petersburg, FL)
- 12 days ago
We are looking for a Call Center Representative for our Tampa Bay market and surrounding areas to join our winning team....
Call Center Representative - High Call Volume
- Saint Petersburg, FL
- 17 days ago
- Saint Petersburg, FL
- 17 days ago
Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....
Tolling Call Center Representative (Full-Time)
- Tampa, FL (16 miles from Saint Petersburg, FL)
- 90+ days ago
- Tampa, FL (16 miles from Saint Petersburg, FL)
- 90+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
- Tampa, FL (16 miles from Saint Petersburg, FL)
- 29 days ago
- Tampa, FL (16 miles from Saint Petersburg, FL)
- 29 days ago
Call Center Specialist Contract : 6 Months Location: Tampa, FL On-Site Schedule Job Description: Perform general office duties such as: typing; maintaining files, record keeping activities and...
- Tampa, FL (16 miles from Saint Petersburg, FL)
- 29 days ago
- Tampa, FL (16 miles from Saint Petersburg, FL)
- 29 days ago
The Call Center Representative will answer inbound calls from specified queues and process quotes, orders, and returns....
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and...
Call Center Representative $20/hr Tampa, FL
- Tampa, FL (16 miles from Saint Petersburg, FL)
- 30+ days ago
- Tampa, FL (16 miles from Saint Petersburg, FL)
- 30+ days ago
About you: 2+ years of call center experience is required; 1+ year working in a metric-based environment. Proficiency in Microsoft Word, Excel, and Outlook....
- Riverview, FL (20 miles from Saint Petersburg, FL)
- 45+ days ago
- Riverview, FL (20 miles from Saint Petersburg, FL)
- 45+ days ago
Cellular Sales Call Center Representative Customer Service | Business Development Are you determined to grow your job into a career, in a fast-paced thriving environment?...
Bilingual Call Center Representative
- Tampa, FL (16 miles from Saint Petersburg, FL)
- 60+ days ago
- Tampa, FL (16 miles from Saint Petersburg, FL)
- 60+ days ago
We are looking for bilingual call center representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions....
Demographic Data for Saint Petersburg, FL
Moving to Saint Petersburg, FL? Find some basic demographic data about Saint Petersburg, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Saint Petersburg, FL
Highest Education Level
Call Center Representatives in Saint Petersburg, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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