Call Center Representative Jobs in Orlando, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Altamonte Springs, FL (8 miles from Orlando, FL)
- 8 hours ago
- Altamonte Springs, FL (8 miles from Orlando, FL)
- 8 hours ago
All the benefits and perks you need for you and your family: Benefits from Day One Paid Time Off from Day One Career Development Whole Person Wellbeing Resources Mental Health Resources and...
Bilingual Associate Call Center Representative - Spanish & English
- Lake Mary, FL (15 miles from Orlando, FL)
- 11 hours ago
- Lake Mary, FL (15 miles from Orlando, FL)
- 11 hours ago
The Associate Call Center Representative will also consult with customers on their billing inquiries, service orders, trouble calls and various other needs....
- Maitland, FL (5 miles from Orlando, FL)
- 12 hours ago
- Maitland, FL (5 miles from Orlando, FL)
- 12 hours ago
Preferred qualifications: Medical office or medical call center setting experience Previous call center experience preferred Bilingual Spanish speaker This facility is an equal opportunity employer...
NOW HIRING REMOTE HEALTHCARE CALL CENTER REPS! Project Overview: Supporting Maine State-based Marketplace, Consumer Assistance Center. Provide customer service assistance for the State-run health...
Remote WorkCall Center Representative- Lake Mary
- Lake Mary, FL (15 miles from Orlando, FL)
- 5 days ago
- Lake Mary, FL (15 miles from Orlando, FL)
- 5 days ago
$17.00 Per Hour Position range in Orlando-Kissimmee-Sanford, FL Metropolitan Statistical Area $16.78 - $22.25 Per hour Call Center Representative- Lake Mary United Solutions Company Occupation: Customer...
Powering Performance Marketplaces in Digital Media QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and "research and compare" consumers with brands. We...
- Azalea Park, FL (4 miles from Orlando, FL)
- 9 days ago
- Azalea Park, FL (4 miles from Orlando, FL)
- 9 days ago
Call Center sales representatives are the heartbeat of our culture - enthusiastic representatives of our company and advocates for our clients. Our upbeat call center work culture promotes...
Top Skills Digital Banking Call Center Operations Customer Service & Troubleshooting Microsoft Office Suite Work Environment This is a fully remote 5 month contract....
Remote WorkOverview You will be a key ambassador of the Wave Hotel experience, serving as the first point of contact for guests. In this well-rounded role, you will provide intuitive service while assisting...
Overview Bags, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with...
Show more Last updated: 30+ days ago Call Center Representative - Work From Home Hall Associates Orlando, Florida Remote Full-time +1 Quick Call Center Representative positions to receive in-bound,...
Bilingual Client Support Specialist - English/Spanish
- Maitland, FL (5 miles from Orlando, FL)
- 30+ days ago
- Maitland, FL (5 miles from Orlando, FL)
- 30+ days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Next Gen Client Support Specialist -Bilingual (English/Spanish)
- Maitland, FL (5 miles from Orlando, FL)
- 30+ days ago
- Maitland, FL (5 miles from Orlando, FL)
- 30+ days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
- Orlando, FL
- 45+ days ago
- Orlando, FL
- 45+ days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkClient Support Specialist II - Benefits
- Maitland, FL (5 miles from Orlando, FL)
- 45+ days ago
- Maitland, FL (5 miles from Orlando, FL)
- 45+ days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Demographic Data for Orlando, FL
Moving to Orlando, FL? Find some basic demographic data about Orlando, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Orlando, FL
Highest Education Level
Call Center Representatives in Orlando, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Punctual
- Conflict Resolution
- Driving
- Negotiation
- Investigation
- Typing
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Spanish
- Team Building
- Microsoft PowerPoint
- English
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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