Call Center Representative Jobs in Lake Mary, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Pharmacy Call Center Technician - Orlando, FL
- Orlando, FL (15 miles from Lake Mary, FL)
- 3 hours ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 3 hours ago
Pharmacy Call Center Technician - Orlando, FL Orlando FL 3 months REMOTE - Candidate MUST be local for training ONSITEResume Quota - 1 Per Opening Under the direct supervision of the Supervisor,...
Call Center Representative -Pharmacy Technician (Onsite)
- Orlando, FL (15 miles from Lake Mary, FL)
- 3 hours ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 3 hours ago
In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries,...
Remote Call Center Agents FT/PT - Now Hiring
- Orlando, FL (15 miles from Lake Mary, FL)
- 6 hours ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 6 hours ago
If you are seeking an immediate 1099 INDEPENDENT CONTRACTOR REMOTE WFH GIG, this company doesnt advertise, and this opportunity is via invitation only. Please watch the video, then complete the...
Remote Work- Altamonte Springs, FL (6 miles from Lake Mary, FL)
- 1 day ago
- Altamonte Springs, FL (6 miles from Lake Mary, FL)
- 1 day ago
Support Center Specialist - AdventHealth Orlando Location Address: 351 S STATE RD 434, Altamonte Springs, 32714 Top Reasons to work at AdventHealth Orlando Work Hours/Shift: Full Time (Days) You...
Call Center Agent - Veterinary (On-Site)
- Longwood, FL (3 miles from Lake Mary, FL)
- 2 days ago
- Longwood, FL (3 miles from Lake Mary, FL)
- 2 days ago
Are you interested in a helping pet parents book appointments and learn about the right products for their pets? ShotVet is seeking skilled call center agents to work On-Site at our Longwood, FL...
Pharmacy Call Center Representative
- Orlando, FL (15 miles from Lake Mary, FL)
- 2 days ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 2 days ago
Top Skills Details Registered Pharmacy Technician, customer service, computer skills, prescription refill, call center Additional Skills & Qualifications Registered Pharmacy Technician in Florida Call-center...
Contact Center Representative I
- Maitland, FL (9 miles from Lake Mary, FL)
- 3 days ago
- Maitland, FL (9 miles from Lake Mary, FL)
- 3 days ago
center experience preferred Knowledge of EHR This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances....
Call Center Customer Service Rep Needed
- Longwood, FL (3 miles from Lake Mary, FL)
- 6 days ago
- Longwood, FL (3 miles from Lake Mary, FL)
- 6 days ago
un Call Center Customer Service Rep Needed (Longwood,FL) Quality Marketing Group 725 W SR 434 Ste E 32750 compensation: $13.00 hr employment type: experience level: mid level job title: Customer...
Call Center Representative - Medical Practice
- Orlando, FL (15 miles from Lake Mary, FL)
- 12 days ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 12 days ago
JOB TITLE: Call Center Scheduler GENERAL SUMMARY OF DUTIES: GENERAL SUMMARY OF DUTIES: Answer incoming telephone calls Accurately book appointments in Next Gen system. Take messages from patients,...
Bilingual Call Center Rep - Maitland, FL
- Maitland, FL (9 miles from Lake Mary, FL)
- 13 days ago
- Maitland, FL (9 miles from Lake Mary, FL)
- 13 days ago
Company Name ARS-Rescue Rooter Overview American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has...
Call Center Rep - Maitland, FL
- Maitland, FL (9 miles from Lake Mary, FL)
- 16 days ago
- Maitland, FL (9 miles from Lake Mary, FL)
- 16 days ago
Company Name ARS-Rescue Rooter Overview American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has...
Bilingual Contact Center Representative
- Winter Park, FL (11 miles from Lake Mary, FL)
- 23 days ago
- Winter Park, FL (11 miles from Lake Mary, FL)
- 23 days ago
Skills you'll bring for success: 1 - 3 years previous call center experience High School Diploma/GED or equivalent related business experience preferred Strong written and verbal communication skills...
Family Care Call Center Representative
- Winter Park, FL (11 miles from Lake Mary, FL)
- 24 days ago
- Winter Park, FL (11 miles from Lake Mary, FL)
- 24 days ago
Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 160...
Remote WorkIn-Office Call Center Representative
- Orlando, FL (15 miles from Lake Mary, FL)
- 28 days ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 28 days ago
SALARY: Starting at $15 during training SCHEDULE: Full Time opportunities Training M-F 8:30 AM - 5 PM Post Training 9 AM- 6 PM Saturdays included post training What Capital Vacations can offer...
Bilingual Spanish/English Call Center Agent On Site Orlando
- Orlando, FL (15 miles from Lake Mary, FL)
- 45+ days ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 45+ days ago
monitored and/or recorded and understand that agent activity is closely monitored using call center technology to track productivity....
Demographic Data for Lake Mary, FL
Moving to Lake Mary, FL? Find some basic demographic data about Lake Mary, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Lake Mary, FL
Highest Education Level
Call Center Representatives in Lake Mary, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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