Call Center Representative Jobs in Colchester, CT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- East Hartford, CT (21 miles from Colchester, CT)
- 4 days ago
- East Hartford, CT (21 miles from Colchester, CT)
- 4 days ago
The mission of Goodwin University is to educate a diverse student population in a dynamic environment that aligns education, commerce, and community. Our innovative programs of study prepare...
Remote WorkConsumer Services Specialist (Call Center- start date of 4/7)
- Hartford, CT (23 miles from Colchester, CT)
- 11 days ago
- Hartford, CT (23 miles from Colchester, CT)
- 11 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Hartford , Connecticut We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
Call Center Representative - Bilingual English Spanish
- East Hartford, CT (21 miles from Colchester, CT)
- 11 days ago
- East Hartford, CT (21 miles from Colchester, CT)
- 11 days ago
First Choice Health Centers is looking for a Full-Time Call Center Representative who serves as the initial point of contact with First Choice Health Centers callers....
- Ledyard, CT (19 miles from Colchester, CT)
- 26 days ago
- Ledyard, CT (19 miles from Colchester, CT)
- 26 days ago
Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding Customer Service to all guests. High school diploma or GED required. Call...
Call Center Representative - Dermatology
- Middletown, CT (15 miles from Colchester, CT)
- 27 days ago
- Middletown, CT (15 miles from Colchester, CT)
- 27 days ago
Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Monday-Friday (8-4:30p) Work where every moment matters. Every day, almost 30,000 Hartford HealthCare...
- Mashantucket, CT (19 miles from Colchester, CT)
- 29 days ago
- Mashantucket, CT (19 miles from Colchester, CT)
- 29 days ago
Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding Customer Service to all guests. High school diploma or GED required. Call...
Call Center Representative (211 Contact Center Specialist Information and referral or Crisis)
- Rocky Hill, CT (18 miles from Colchester, CT)
- 45+ days ago
- Rocky Hill, CT (18 miles from Colchester, CT)
- 45+ days ago
Job Type Full-time Description Best Place to Work 2023! 211 Contact Center Specialist - Info & Referral Services We are looking for a patient, empathetic person to serve as a member of the team...
Call Center Representative, Tier 1 - Temporary Assignment
- Wallingford, CT (24 miles from Colchester, CT)
- 60+ days ago
- Wallingford, CT (24 miles from Colchester, CT)
- 60+ days ago
(CHNCT) is currently seeking a Call Center Representative, Tier 1. Important: This position will be filled through selected staffing agencies for a temporary Call Center Representative....
Demographic Data for Colchester, CT
Moving to Colchester, CT? Find some basic demographic data about Colchester, CT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Colchester, CT
Highest Education Level
Call Center Representatives in Colchester, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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