Call Center Representative Jobs in Branford, CT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Customer Service Representative
- Milford, CT (14 miles from Branford, CT)
- 10 days ago
- Milford, CT (14 miles from Branford, CT)
- 10 days ago
center experience preferred High volume of inbound calls A High School degree is needed Experience Level Entry Level Pay and Benefits The pay range for this position is $16.00 - $18.00/hr....
Call Center Representative - Dermatology
- Derby, CT (15 miles from Branford, CT)
- 27 days ago
- Derby, CT (15 miles from Branford, CT)
- 27 days ago
Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Monday-Friday (8-4:30p) Work where every moment matters. Every day, almost 30,000 Hartford HealthCare...
Call Center Representative, Tier 1 - Temporary Assignment
- Wallingford, CT (12 miles from Branford, CT)
- 60+ days ago
- Wallingford, CT (12 miles from Branford, CT)
- 60+ days ago
(CHNCT) is currently seeking a Call Center Representative, Tier 1. Important: This position will be filled through selected staffing agencies for a temporary Call Center Representative....
Demographic Data for Branford, CT
Moving to Branford, CT? Find some basic demographic data about Branford, CT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Branford, CT
Highest Education Level
Call Center Representatives in Branford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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