Call Center Representative Jobs in Beacon Falls, CT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Newington, CT (24 miles from Beacon Falls, CT)
- 16 hours ago
- Newington, CT (24 miles from Beacon Falls, CT)
- 16 hours ago
Prior reception or call center experience preferred Technology: Microsoft Office, basic office machinery, data entry and multi line phone systems....
Personal Lines - Call Center Associate I
- Fairfield, CT (21 miles from Beacon Falls, CT)
- 2 days ago
- Fairfield, CT (21 miles from Beacon Falls, CT)
- 2 days ago
Personal Lines - Call Center Associate I (2500297) Personal Lines - Call Center Associate I - (2500297) US-OH-Fairfield Description Make a difference with a career in insurance At The Cincinnati...
- Farmington, CT (22 miles from Beacon Falls, CT)
- 7 days ago
- Farmington, CT (22 miles from Beacon Falls, CT)
- 7 days ago
Call Center Specialist Our client, an auto and home insurance company, is looking to hire a Call Center Specialist on a contract basis. The ideal candidate will thrive in providing outstanding...
Call Center Customer Service Representative
- Milford, CT (15 miles from Beacon Falls, CT)
- 11 days ago
- Milford, CT (15 miles from Beacon Falls, CT)
- 11 days ago
center experience preferred High volume of inbound calls A High School degree is needed Experience Level Entry Level Pay and Benefits The pay range for this position is $16.00 - $18.00/hr....
Patient Service Representative (Call Center)
- Farmington, CT (22 miles from Beacon Falls, CT)
- 19 days ago
- Farmington, CT (22 miles from Beacon Falls, CT)
- 19 days ago
SHIFT: Mon - Friday, 7am - 3:30 Serves as a liaison between the general calling public and all clinical faculty, professionals and staff. Scheduling medical appointments and triaging a high volume...
Claims - Call Center Associate (Fully Remote)
- Fairfield, CT (21 miles from Beacon Falls, CT)
- 27 days ago
- Fairfield, CT (21 miles from Beacon Falls, CT)
- 27 days ago
Claims - Call Center Associate (Fully Remote) (2500221) Claims - Call Center Associate (Fully Remote) - (2500221) US-OH-Fairfield Description Make a difference with a career in insurance At The...
Call Center Representative - Dermatology
- Cheshire, CT (9 miles from Beacon Falls, CT)
- 28 days ago
- Cheshire, CT (9 miles from Beacon Falls, CT)
- 28 days ago
Work where every moment matters. Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you...
Call Center Representative, Tier 1 - Temporary Assignment
- Wallingford, CT (12 miles from Beacon Falls, CT)
- 60+ days ago
- Wallingford, CT (12 miles from Beacon Falls, CT)
- 60+ days ago
(CHNCT) is currently seeking a Call Center Representative, Tier 1. Important: This position will be filled through selected staffing agencies for a temporary Call Center Representative....
Demographic Data for Beacon Falls, CT
Moving to Beacon Falls, CT? Find some basic demographic data about Beacon Falls, CT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Beacon Falls, CT
Highest Education Level
Call Center Representatives in Beacon Falls, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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