Call Center Representative Jobs in Thornton, CO
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Full Time Call Center Representative
- Denver, CO (12 miles from Thornton, CO)
- 4 days ago
- Denver, CO (12 miles from Thornton, CO)
- 4 days ago
Full Time Call Center Representative in Denver , Colorado At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do....
Bilingual Call Center Representative
- Denver, CO (12 miles from Thornton, CO)
- 5 days ago
- Denver, CO (12 miles from Thornton, CO)
- 5 days ago
center experience preferred Health insurance experience preferred The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role....
Room Service Call Center Representative
- Wheat Ridge, CO (5 miles from Thornton, CO)
- 7 days ago
- Wheat Ridge, CO (5 miles from Thornton, CO)
- 7 days ago
At least six (6) months of call center experience, preferred....
Claims Call Center Representative
- Denver, CO (12 miles from Thornton, CO)
- 13 days ago
- Denver, CO (12 miles from Thornton, CO)
- 13 days ago
Claims Call Center Representative 121455 Zurich is a leading multi-line insurer that serves its customers in global and local markets....
Remote Work- Broomfield, CO (8 miles from Thornton, CO)
- 14 days ago
- Broomfield, CO (8 miles from Thornton, CO)
- 14 days ago
Job Description: The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding...
Bilingual-Spanish Member Service Representative (Call Center / Customer Service, Hybrid)
- Lone Tree, CO (21 miles from Thornton, CO)
- 18 days ago
- Lone Tree, CO (21 miles from Thornton, CO)
- 18 days ago
Canvas "It's About More" Video - YouTube (Click here - or, visit ) Why Canvas? At Canvas, we're dedicated to transforming financial services from the inside out. Our culture is a top priority and...
Contact Center Representative (Hybrid)
- Denver, CO (12 miles from Thornton, CO)
- 20 days ago
- Denver, CO (12 miles from Thornton, CO)
- 20 days ago
Why Westerra? Here at Westerra Credit Union, every employee counts. Our teams are made up of high-performing individuals committed to being HONORABLE, INVENTIVE, and CURIOUS – qualities that make...
Bilingual Remote Call Center Representative
- Denver, CO (12 miles from Thornton, CO)
- 21 days ago
- Denver, CO (12 miles from Thornton, CO)
- 21 days ago
Make a Difference in Healthcare! (bilingual - English/Spanish) Are you a customer-focused, bilingual (English/Spanish) individual with a passion for helping others? We're seeking enthusiastic and...
Remote WorkVirtual Pharmacy Tech Support Call Center Rep- (shift 11a-8p ET/8a-5p PT) Exp Required
- Denver, CO (12 miles from Thornton, CO)
- 24 days ago
- Denver, CO (12 miles from Thornton, CO)
- 24 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....
Remote Work- Boulder, CO (19 miles from Thornton, CO)
- 26 days ago
- Boulder, CO (19 miles from Thornton, CO)
- 26 days ago
Our client, a major international technology company, is seeking a Call Center Representative to join their team....
- Denver, CO (12 miles from Thornton, CO)
- 27 days ago
- Denver, CO (12 miles from Thornton, CO)
- 27 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Pharmacy Tech Support Call Center Representative (Work from Home anywhere in the US)
- Denver, CO (12 miles from Thornton, CO)
- 60+ days ago
- Denver, CO (12 miles from Thornton, CO)
- 60+ days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....
Remote WorkDemographic Data for Thornton, CO
Moving to Thornton, CO? Find some basic demographic data about Thornton, CO below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Thornton, CO
Highest Education Level
Call Center Representatives in Thornton, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »