Call Center Representative Jobs in Colorado
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Full Time Call Center Representative in Denver , Colorado At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do....
center experience preferred Health insurance experience preferred The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role....
At least six (6) months of call center experience, preferred....
Claims Call Center Representative 121455 Zurich is a leading multi-line insurer that serves its customers in global and local markets....
Remote WorkFor more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases....
Remote WorkJob Description: The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding...
Bilingual-Spanish Member Service Representative (Call Center / Customer Service, Hybrid)
- Lone Tree, CO
- 18 days ago
- Lone Tree, CO
- 18 days ago
Canvas "It's About More" Video - YouTube (Click here - or, visit ) Why Canvas? At Canvas, we're dedicated to transforming financial services from the inside out. Our culture is a top priority and...
Call Center Representative (Bilingual Preferred) Starting Pay Range: $16.33 - $19.21 an hour Pueblo Community Health Center offers a flexible benefits program to full-time and part-time employees working...
Why Westerra? Here at Westerra Credit Union, every employee counts. Our teams are made up of high-performing individuals committed to being HONORABLE, INVENTIVE, and CURIOUS – qualities that make...
Make a Difference in Healthcare! (bilingual - English/Spanish) Are you a customer-focused, bilingual (English/Spanish) individual with a passion for helping others? We're seeking enthusiastic and...
Remote WorkVirtual Pharmacy Tech Support Call Center Rep- (shift 11a-8p ET/8a-5p PT) Exp Required
- Denver, CO
- 24 days ago
- Denver, CO
- 24 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....
Remote WorkOur client, a major international technology company, is seeking a Call Center Representative to join their team....
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing!...
Center experience required Licensure/Certification: No licensure or certification is needed to be hired, although Contact Center Agents must become credentialed through the Salud Career Ladders program...
Demographic Data for Colorado
Moving to Colorado? Find some basic demographic data about Colorado below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Colorado
Highest Education Level
Call Center Representatives in Colorado offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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