Call Center Representative Jobs in Simi Valley, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- San Fernando, CA (20 miles from Simi Valley, CA)
- 4 days ago
- San Fernando, CA (20 miles from Simi Valley, CA)
- 4 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Client Relations Specialist - CA EOR
- Valencia, CA (18 miles from Simi Valley, CA)
- 10 days ago
- Valencia, CA (18 miles from Simi Valley, CA)
- 10 days ago
Position Description: The Client Relations Specialist completes tasks under the direction of the Account Manager for Employer of Record programs in CA. The Client Relations Specialist monitors...
Call Center Agent (Hiring Immediately)
- San Fernando, CA (20 miles from Simi Valley, CA)
- 16 days ago
- San Fernando, CA (20 miles from Simi Valley, CA)
- 16 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Call Center Customer Service Representative Needed Now... Call or Text 661.775.2570
- Santa Clarita, CA (19 miles from Simi Valley, CA)
- 18 days ago
- Santa Clarita, CA (19 miles from Simi Valley, CA)
- 18 days ago
Positions: Inbound Call Center Customer Service Representatives Location: Santa Clarita, CA Pay Rate: $20 per hour Schedule: Monday - Friday, 8:30 AM - 5:00 PM (30-minute lunch) Job Overview:...
S&P Global Client Support Specialist in Virtual , California About the Role: Grade Level (for internal use): 08 About the Role: The Team: The WSO Service Delivery Management team is the primary...
- Agoura Hills, CA (8 miles from Simi Valley, CA)
- 30+ days ago
- Agoura Hills, CA (8 miles from Simi Valley, CA)
- 30+ days ago
Additional Skills Call Center Experience High Call Volume Consumer Goods...
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- San Fernando, CA (20 miles from Simi Valley, CA)
- 30+ days ago
- San Fernando, CA (20 miles from Simi Valley, CA)
- 30+ days ago
POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer service representatives to...
CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- San Fernando, CA (20 miles from Simi Valley, CA)
- 30+ days ago
- San Fernando, CA (20 miles from Simi Valley, CA)
- 30+ days ago
POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE (FULL-TIME & PART-TIME) We are looking for full-time and part-time customer service representatives to support inbound projects for a wide variety...
Call Center Agent (Collections Specialist)
- San Fernando, CA (20 miles from Simi Valley, CA)
- 60+ days ago
- San Fernando, CA (20 miles from Simi Valley, CA)
- 60+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Demographic Data for Simi Valley, CA
Moving to Simi Valley, CA? Find some basic demographic data about Simi Valley, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Simi Valley, CA
Highest Education Level
Call Center Representatives in Simi Valley, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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