Call Center Representative Jobs in Roseville, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Senior Contact Center Representative - Business Banking Support
- Sacramento, CA (16 miles from Roseville, CA)
- 5 days ago
- Sacramento, CA (16 miles from Roseville, CA)
- 5 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkSr Email/Chat Contact Center Representative - Banking Support
- Sacramento, CA (16 miles from Roseville, CA)
- 5 days ago
- Sacramento, CA (16 miles from Roseville, CA)
- 5 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Contact Center Representative - Banking Support
- Sacramento, CA (16 miles from Roseville, CA)
- 5 days ago
- Sacramento, CA (16 miles from Roseville, CA)
- 5 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkCare Center Representative (Call Center Representative FT with Varied Schedule)
- Roseville, CA
- 8 days ago
- Roseville, CA
- 8 days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
HRES Contact Center Representative I - REMOTE
- Sacramento, CA (16 miles from Roseville, CA)
- 9 days ago
- Sacramento, CA (16 miles from Roseville, CA)
- 9 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote Work- Lincoln, CA (13 miles from Roseville, CA)
- 10 days ago
- Lincoln, CA (13 miles from Roseville, CA)
- 10 days ago
Job Details Job Location: Lincoln, CA Position Type: Full Time Salary Range: $19.50 Hourly Job Shift: Swing Job Category: Call Center Description Position Summary: The Call Center Agent provides...
Call Center Customer Service REP
- Mather, CA (13 miles from Roseville, CA)
- 10 days ago
- Mather, CA (13 miles from Roseville, CA)
- 10 days ago
HVAC or similar industry experience Experience with creating work orders for service requests or any experience with work orders 3-5 years data entry and call center experience or Administration experience...
- Sacramento, CA (16 miles from Roseville, CA)
- 10 days ago
- Sacramento, CA (16 miles from Roseville, CA)
- 10 days ago
We are looking for a Part Time Call Center Agent in the Natomas area-multiple positions available! This role is part time (4-6 hour shift) Days: Monday-Friday & Saturdays (Sunday off) No Quotas!...
- Rocklin, CA (3 miles from Roseville, CA)
- 14 days ago
- Rocklin, CA (3 miles from Roseville, CA)
- 14 days ago
. - Call center experience (highly preferred) - 1-2 years of customer service experience (fast-paced environment) - Must have 1 year of recent sales experience. - Proven ability to upsell services or...
- Sacramento, CA (16 miles from Roseville, CA)
- 20 days ago
- Sacramento, CA (16 miles from Roseville, CA)
- 20 days ago
Call Center Representative America's Dream HomeWorks, one of the fastest-growing names in the acrylic bath remodeling industry, is seeking a talented Call Center Representative to join our team in the...
- Sacramento, CA (16 miles from Roseville, CA)
- 26 days ago
- Sacramento, CA (16 miles from Roseville, CA)
- 26 days ago
Are you a planning, communication, and customer service expert? If so, this may be a great opportuntiy for you! We are currently recruiting for a reputable company in the Natomas area who is in...
Demographic Data for Roseville, CA
Moving to Roseville, CA? Find some basic demographic data about Roseville, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Roseville, CA
Highest Education Level
Call Center Representatives in Roseville, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »