Call Center Representative Jobs in Northridge, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- San Fernando, CA (7 miles from Northridge, CA)
- 4 days ago
- San Fernando, CA (7 miles from Northridge, CA)
- 4 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
- El Segundo, CA (23 miles from Northridge, CA)
- 5 days ago
- El Segundo, CA (23 miles from Northridge, CA)
- 5 days ago
the biotech and healthcare industry, is seeking a Call Center Representative for a 3-6 month on-site assignment in El Segundo, CA....
IB Temporary - Medical Call Center Representative
- El Segundo, CA (23 miles from Northridge, CA)
- 7 days ago
- El Segundo, CA (23 miles from Northridge, CA)
- 7 days ago
IB Temporary - Medical Call Center Representative 1.9 1.9 out of 5 stars El Segundo, CA NantWorks (the Company) is the parent company of various private and public entities that are changing how we...
Client Relations Specialist - CA EOR
- Valencia, CA (14 miles from Northridge, CA)
- 10 days ago
- Valencia, CA (14 miles from Northridge, CA)
- 10 days ago
Position Description: The Client Relations Specialist completes tasks under the direction of the Account Manager for Employer of Record programs in CA. The Client Relations Specialist monitors...
Call Center Agent (Hiring Immediately)
- San Fernando, CA (7 miles from Northridge, CA)
- 16 days ago
- San Fernando, CA (7 miles from Northridge, CA)
- 16 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
- Westchester, CA (21 miles from Northridge, CA)
- 17 days ago
- Westchester, CA (21 miles from Northridge, CA)
- 17 days ago
Center experience required for role Experience in the medical/healthcare industry required for role Degree preferred but not required Experience with high volume calls required for role...
Call Center Customer Service Representative Needed Now... Call or Text 661.775.2570
- Santa Clarita, CA (17 miles from Northridge, CA)
- 18 days ago
- Santa Clarita, CA (17 miles from Northridge, CA)
- 18 days ago
Positions: Inbound Call Center Customer Service Representatives Location: Santa Clarita, CA Pay Rate: $20 per hour Schedule: Monday - Friday, 8:30 AM - 5:00 PM (30-minute lunch) Job Overview:...
- Simi Valley, CA (13 miles from Northridge, CA)
- 24 days ago
- Simi Valley, CA (13 miles from Northridge, CA)
- 24 days ago
S&P Global Client Support Specialist in Virtual , California About the Role: Grade Level (for internal use): 08 About the Role: The Team: The WSO Service Delivery Management team is the primary...
- Pasadena, CA (24 miles from Northridge, CA)
- 30+ days ago
- Pasadena, CA (24 miles from Northridge, CA)
- 30+ days ago
Supervises staff assigned to call center operations teams. Recommends staffing needs based on program goals....
- Pasadena, CA (24 miles from Northridge, CA)
- 30+ days ago
- Pasadena, CA (24 miles from Northridge, CA)
- 30+ days ago
Supervises staff assigned to call center operations teams. Recommends staffing needs based on program goals....
- Agoura Hills, CA (13 miles from Northridge, CA)
- 30+ days ago
- Agoura Hills, CA (13 miles from Northridge, CA)
- 30+ days ago
Additional Skills Call Center Experience High Call Volume Consumer Goods...
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- San Fernando, CA (7 miles from Northridge, CA)
- 30+ days ago
- San Fernando, CA (7 miles from Northridge, CA)
- 30+ days ago
POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer service representatives to...
CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- San Fernando, CA (7 miles from Northridge, CA)
- 30+ days ago
- San Fernando, CA (7 miles from Northridge, CA)
- 30+ days ago
POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE (FULL-TIME & PART-TIME) We are looking for full-time and part-time customer service representatives to support inbound projects for a wide variety...
Call Center Representative Lead
- Inglewood, CA (22 miles from Northridge, CA)
- 60+ days ago
- Inglewood, CA (22 miles from Northridge, CA)
- 60+ days ago
General Information Press space or enter keys to toggle section visibility Work Location : Inglewood, USA Onsite or Remote Fully On-Site Work Schedule Monday-Friday, 8-hour rotating shifts between...
Call Center Agent (Collections Specialist)
- San Fernando, CA (7 miles from Northridge, CA)
- 60+ days ago
- San Fernando, CA (7 miles from Northridge, CA)
- 60+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Demographic Data for Northridge, CA
Moving to Northridge, CA? Find some basic demographic data about Northridge, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Northridge, CA
Highest Education Level
Call Center Representatives in Northridge, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Energetic
- Technical Support
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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