Call Center Representative Jobs in Lake Forest, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Irvine, CA (10 miles from Lake Forest, CA)
- 4 hours ago
- Irvine, CA (10 miles from Lake Forest, CA)
- 4 hours ago
Volt is immediately hiring for Remote Bilingual Call Center Representatives in Irvine, CA....
Customer Service- Call Center Agent (Bilingual)
- Irvine, CA (10 miles from Lake Forest, CA)
- 1 day ago
- Irvine, CA (10 miles from Lake Forest, CA)
- 1 day ago
Capgemini Government Solutions (CGS) LLC is seeking highly motivated and experienced Customer Service/ Call Center Agent (Bilingual Spanish) to join our team in Irvine, California to support our...
- Cypress, CA (24 miles from Lake Forest, CA)
- 3 days ago
- Cypress, CA (24 miles from Lake Forest, CA)
- 3 days ago
CALL CENTER REPRESENTATIVES Location: Cypress, California Type: Contract Job #80151 APR has been engaged to identify a hardworking Call Center Representative for one of our biggest clients in the automotive...
Call Center/Customer Service Specialist
- Irvine, CA (10 miles from Lake Forest, CA)
- 5 days ago
- Irvine, CA (10 miles from Lake Forest, CA)
- 5 days ago
Training onsite then remote Contract Duration - 6 Months Location - Irvine, CA 92606 - Training onsite then remote Max Pay - $21.45 Summary: The main function of a call center/customer service...
Call Center Customer Service Representative
- Irvine, CA (10 miles from Lake Forest, CA)
- 5 days ago
- Irvine, CA (10 miles from Lake Forest, CA)
- 5 days ago
Our client, a sports apparel brand for the NFL, NBA, MBL, NHL + College, is hiring an Ecommerce Customer Service Representative to join their team. As the Ecommerce Customer Service Representative...
- Garden Grove, CA (18 miles from Lake Forest, CA)
- 5 days ago
- Garden Grove, CA (18 miles from Lake Forest, CA)
- 5 days ago
un Call Center Representative (Garden Grove) compensation: Pay: $16.50 per hour employment type: job title: Call Center Representative Call Center Representative (GARDEN GROVE) compensation: Hourly...
TEKsystems Remote - Call Center Representative in Foothill Ranch , California This position does require Call Center experience, please apply if you have call center....
Remote WorkULINE- Call Center Representative
- Silverado, CA (12 miles from Lake Forest, CA)
- 13 days ago
- Silverado, CA (12 miles from Lake Forest, CA)
- 13 days ago
Bilingual Customer Service Representative Pay from $25 to $30 per hour with significant growth and earning potential! Includes $2 Shift Differential California Branch 4810 South Hellman Avenue,...
Customer Service Representative - Bilingual - Overnights
- Lake Forest, CA
- 20 days ago
- Lake Forest, CA
- 20 days ago
Bilingual Customer Service Representative - Overnights Pay from $27 to $32 per hour with significant growth and earning potential! Includes $4 Shift Differential California Branch 4810 South...
ULINE- Customer Service Representative
- Chino, CA (24 miles from Lake Forest, CA)
- 20 days ago
- Chino, CA (24 miles from Lake Forest, CA)
- 20 days ago
Customer Service Representative Pay from $24 to $28 per hour with significant growth and earning potential! Includes $2 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA...
- Anaheim, CA (22 miles from Lake Forest, CA)
- 30+ days ago
- Anaheim, CA (22 miles from Lake Forest, CA)
- 30+ days ago
Required Skills and Experience - 1-2 years of experience working in a call center with inbound calls (50+ calls a day) - High School diploma or GED - Good communication and personality - Ability...
Call Center Representative / Customer Service
- Stanton, CA (21 miles from Lake Forest, CA)
- 30+ days ago
- Stanton, CA (21 miles from Lake Forest, CA)
- 30+ days ago
Knowledge, Skill, and Experience Must have 1 year of call center experience....
Call Center Representative/Call Agent PD
- Santa Ana, CA (13 miles from Lake Forest, CA)
- 30+ days ago
- Santa Ana, CA (13 miles from Lake Forest, CA)
- 30+ days ago
Call center experience necessary in a fast-paced setting. Excellent computer and typing skills are necessary....
- Orange, CA (15 miles from Lake Forest, CA)
- 30+ days ago
- Orange, CA (15 miles from Lake Forest, CA)
- 30+ days ago
Position Description: The Client Relations Specialist completes tasks under the direction of the Account Manager for Employer of Record programs in CA. The Client Relations Specialist monitors...
- Cypress, CA (24 miles from Lake Forest, CA)
- 60+ days ago
- Cypress, CA (24 miles from Lake Forest, CA)
- 60+ days ago
CALL CENTER AGENT Location: Cypress, California Type: Contract Job #80154 APR has been engaged to identify a hardworking Call Center Agent for one of our biggest clients in the automotive...
Demographic Data for Lake Forest, CA
Moving to Lake Forest, CA? Find some basic demographic data about Lake Forest, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Lake Forest, CA
Highest Education Level
Call Center Representatives in Lake Forest, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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