Call Center Representative Jobs in Irwindale, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Cypress, CA (23 miles from Irwindale, CA)
- 3 days ago
- Cypress, CA (23 miles from Irwindale, CA)
- 3 days ago
CALL CENTER REPRESENTATIVES Location: Cypress, California Type: Contract Job #80151 APR has been engaged to identify a hardworking Call Center Representative for one of our biggest clients in the automotive...
- Los Angeles, CA (22 miles from Irwindale, CA)
- 5 days ago
- Los Angeles, CA (22 miles from Irwindale, CA)
- 5 days ago
Our team is committed to delivering an exceptional patient experience, and we are looking for a skilled Call Center Representative to join us....
- Garden Grove, CA (24 miles from Irwindale, CA)
- 5 days ago
- Garden Grove, CA (24 miles from Irwindale, CA)
- 5 days ago
un Call Center Representative (Garden Grove) compensation: Pay: $16.50 per hour employment type: job title: Call Center Representative Call Center Representative (GARDEN GROVE) compensation: Hourly...
Part Time Call Center Agents Needed Bilingual A Plus
- Ontario, CA (15 miles from Irwindale, CA)
- 5 days ago
- Ontario, CA (15 miles from Irwindale, CA)
- 5 days ago
Center Representative....
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ULINE- Call Center Representative
- Rancho Cucamonga, CA (18 miles from Irwindale, CA)
- 6 days ago
- Rancho Cucamonga, CA (18 miles from Irwindale, CA)
- 6 days ago
Bilingual Customer Service Representative Pay from $25 to $30 per hour with significant growth and earning potential! Includes $2 Shift Differential California Branch 4810 South Hellman Avenue,...
- Altadena, CA (13 miles from Irwindale, CA)
- 7 days ago
- Altadena, CA (13 miles from Irwindale, CA)
- 7 days ago
The Contact Center Agent I will assume, but not be limited to, the following responsibilities: Answers member service calls in a professional and courteous manner. Provides information as...
Support Services Information Specialist (call center)
- Duarte, CA (3 miles from Irwindale, CA)
- 8 days ago
- Duarte, CA (3 miles from Irwindale, CA)
- 8 days ago
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's...
- Los Angeles, CA (22 miles from Irwindale, CA)
- 13 days ago
- Los Angeles, CA (22 miles from Irwindale, CA)
- 13 days ago
Center experience required for role Experience in the medical/healthcare industry required for role Degree preferred but not required Experience with high volume calls required for role Vaco values...
Senior Call Center Specialist - Los Angeles, CA
- Los Angeles, CA (22 miles from Irwindale, CA)
- 14 days ago
- Los Angeles, CA (22 miles from Irwindale, CA)
- 14 days ago
Company: Planned Parenthood LA Location: Los Angeles, CA Career Level: Associate Industries: Healthcare, Pharmaceutical, Biotech Description Planned Parenthood Los Angeles is seeking an...
Call Center Representative (scheduling)
- Los Angeles, CA (22 miles from Irwindale, CA)
- 14 days ago
- Los Angeles, CA (22 miles from Irwindale, CA)
- 14 days ago
WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits....
Remote WorkULINE- Customer Service Representative
- Chino, CA (19 miles from Irwindale, CA)
- 20 days ago
- Chino, CA (19 miles from Irwindale, CA)
- 20 days ago
Customer Service Representative Pay from $24 to $28 per hour with significant growth and earning potential! Includes $2 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA...
Call Center Representative (PSR)
- Los Angeles, CA (22 miles from Irwindale, CA)
- 21 days ago
- Los Angeles, CA (22 miles from Irwindale, CA)
- 21 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
Customer Service Representative
- Brea, CA (14 miles from Irwindale, CA)
- 27 days ago
- Brea, CA (14 miles from Irwindale, CA)
- 27 days ago
Customer Service Representative Pay from $24 to $28 per hour with significant growth and earning potential! Includes $2 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA...
Call Center Specialist - Los Angeles, CA
- Los Angeles, CA (22 miles from Irwindale, CA)
- 28 days ago
- Los Angeles, CA (22 miles from Irwindale, CA)
- 28 days ago
Call Center Specialist - Los Angeles, CA Planned Parenthood Los Angeles - 3.6 Los Angeles, CA Job Details Full-time Estimated: $42.9K - $50K a year 3 hours ago Qualifications Bilingual Spanish...
- Anaheim, CA (20 miles from Irwindale, CA)
- 30+ days ago
- Anaheim, CA (20 miles from Irwindale, CA)
- 30+ days ago
Required Skills and Experience - 1-2 years of experience working in a call center with inbound calls (50+ calls a day) - High School diploma or GED - Good communication and personality - Ability...
Demographic Data for Irwindale, CA
Moving to Irwindale, CA? Find some basic demographic data about Irwindale, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Irwindale, CA
Highest Education Level
Call Center Representatives in Irwindale, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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