Call Center Representative Jobs in El Segundo, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative (PSR)
- Los Angeles, CA (9 miles from El Segundo, CA)
- 6 days ago
- Los Angeles, CA (9 miles from El Segundo, CA)
- 6 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
the biotech and healthcare industry, is seeking a Call Center Representative for a 3-6 month on-site assignment in El Segundo, CA....
- Alhambra, CA (19 miles from El Segundo, CA)
- 8 days ago
- Alhambra, CA (19 miles from El Segundo, CA)
- 8 days ago
Position Description: The Client Relations Specialist completes tasks under the direction of the Account Manager for Employer of Record programs in CA. The Client Relations Specialist monitors...
Call Center Representative / Customer Service
- Stanton, CA (24 miles from El Segundo, CA)
- 8 days ago
- Stanton, CA (24 miles from El Segundo, CA)
- 8 days ago
Knowledge, Skill, and Experience Must have 1 year of call center experience....
IB Temporary - Medical Call Center Representative
- El Segundo, CA
- 9 days ago
- El Segundo, CA
- 9 days ago
IB Temporary - Medical Call Center Representative 1.9 1.9 out of 5 stars El Segundo, CA NantWorks (the Company) is the parent company of various private and public entities that are changing how we...
- Los Angeles, CA (9 miles from El Segundo, CA)
- 13 days ago
- Los Angeles, CA (9 miles from El Segundo, CA)
- 13 days ago
biotech and healthcare industry, is seeking a Call Center Representative for a 36 month on-site assignment in El Segundo, CA....
CA - Security Scheduler / Client Support Specialist
- South Gate, CA (12 miles from El Segundo, CA)
- 14 days ago
- South Gate, CA (12 miles from El Segundo, CA)
- 14 days ago
Now Hiring Security Scheduler / Client Support Specialist Location: South Gate, CA (Headquarters Office) Job Type: Full-Time & Part-Time Shifts: Morning, Swing, and Graveyard Pay: $23 - $25 per...
- Los Angeles, CA (9 miles from El Segundo, CA)
- 19 days ago
- Los Angeles, CA (9 miles from El Segundo, CA)
- 19 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
- Westchester, CA (2 miles from El Segundo, CA)
- 19 days ago
- Westchester, CA (2 miles from El Segundo, CA)
- 19 days ago
Center experience required for role Experience in the medical/healthcare industry required for role Degree preferred but not required Experience with high volume calls required for role...
- Seal Beach, CA (21 miles from El Segundo, CA)
- 27 days ago
- Seal Beach, CA (21 miles from El Segundo, CA)
- 27 days ago
Basic Knowledge, Skills and Abilities Call Center Associate candidates with previous banking or call center experience are preferred Knowledge of banking products and services Excellent customer service...
- Compton, CA (9 miles from El Segundo, CA)
- 30+ days ago
- Compton, CA (9 miles from El Segundo, CA)
- 30+ days ago
We are seeking a dynamic Bilingual Customer Service Representative fluent in both English and Spanish to join our team. As the first point of contact for our diverse clientele, you will utilize...
- Los Angeles, CA (9 miles from El Segundo, CA)
- 30+ days ago
- Los Angeles, CA (9 miles from El Segundo, CA)
- 30+ days ago
The Medical Call Center Customer Service Senior Manager, oversees and holds 24-hour/7 days a week accountability the Student Health Contact Center customer service operation and serves as the...
- Pasadena, CA (22 miles from El Segundo, CA)
- 30+ days ago
- Pasadena, CA (22 miles from El Segundo, CA)
- 30+ days ago
Supervises staff assigned to call center operations teams. Recommends staffing needs based on program goals....
- Los Angeles, CA (9 miles from El Segundo, CA)
- 30+ days ago
- Los Angeles, CA (9 miles from El Segundo, CA)
- 30+ days ago
The Medical Call Center Customer Service Senior Manager, oversees and holds 24-hour/7 days a week accountability the Student Health Contact Center customer service operation and serves as the...
- Pasadena, CA (22 miles from El Segundo, CA)
- 30+ days ago
- Pasadena, CA (22 miles from El Segundo, CA)
- 30+ days ago
Supervises staff assigned to call center operations teams. Recommends staffing needs based on program goals....
Demographic Data for El Segundo, CA
Moving to El Segundo, CA? Find some basic demographic data about El Segundo, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in El Segundo, CA
Highest Education Level
Call Center Representatives in El Segundo, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Customer Relations
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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