Call Center Representative Jobs in Cypress, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Irvine, CA (17 miles from Cypress, CA)
- 4 hours ago
- Irvine, CA (17 miles from Cypress, CA)
- 4 hours ago
Volt is immediately hiring for Remote Bilingual Call Center Representatives in Irvine, CA....
- Torrance, CA (15 miles from Cypress, CA)
- 13 hours ago
- Torrance, CA (15 miles from Cypress, CA)
- 13 hours ago
Client Relations Specialist in Torrance, CA to Gather, anlyz, & interpret data from to idntfy trends, patterns, insights, utilizing stat'l techniques & data visualization tools; Dvlp innovative &...
Customer Service- Call Center Agent (Bilingual)
- Irvine, CA (17 miles from Cypress, CA)
- 1 day ago
- Irvine, CA (17 miles from Cypress, CA)
- 1 day ago
Capgemini Government Solutions (CGS) LLC is seeking highly motivated and experienced Customer Service/ Call Center Agent (Bilingual Spanish) to join our team in Irvine, California to support our...
Member Service Advisor (Call Center Representative)
- Hawthorne, CA (18 miles from Cypress, CA)
- 1 day ago
- Hawthorne, CA (18 miles from Cypress, CA)
- 1 day ago
Join our dynamic team at SkyOne Federal Credit Union as a Member Service Advisor (Call Center Rep) in our Hawthorne, CA location! Be a crucial part of our commitment to delivering exceptional...
CALL CENTER REPRESENTATIVES Location: Cypress, California Type: Contract Job #80151 APR has been engaged to identify a hardworking Call Center Representative for one of our biggest clients in the automotive...
- Los Angeles, CA (16 miles from Cypress, CA)
- 5 days ago
- Los Angeles, CA (16 miles from Cypress, CA)
- 5 days ago
Our team is committed to delivering an exceptional patient experience, and we are looking for a skilled Call Center Representative to join us....
Call Center/Customer Service Specialist
- Irvine, CA (17 miles from Cypress, CA)
- 5 days ago
- Irvine, CA (17 miles from Cypress, CA)
- 5 days ago
Training onsite then remote Contract Duration - 6 Months Location - Irvine, CA 92606 - Training onsite then remote Max Pay - $21.45 Summary: The main function of a call center/customer service...
Call Center Customer Service Representative
- Irvine, CA (17 miles from Cypress, CA)
- 5 days ago
- Irvine, CA (17 miles from Cypress, CA)
- 5 days ago
Our client, a sports apparel brand for the NFL, NBA, MBL, NHL + College, is hiring an Ecommerce Customer Service Representative to join their team. As the Ecommerce Customer Service Representative...
- Garden Grove, CA (6 miles from Cypress, CA)
- 5 days ago
- Garden Grove, CA (6 miles from Cypress, CA)
- 5 days ago
un Call Center Representative (Garden Grove) compensation: Pay: $16.50 per hour employment type: job title: Call Center Representative Call Center Representative (GARDEN GROVE) compensation: Hourly...
- Torrance, CA (15 miles from Cypress, CA)
- 6 days ago
- Torrance, CA (15 miles from Cypress, CA)
- 6 days ago
Center Experience Shift Times: Mon - Fri: 8:00 am - 6:00 pm (MUST have flexibility to work during these hours) Must attend ALL training assigned days (First 30 days)...
Japanese Bilingual Call Center Associate
- Torrance, CA (15 miles from Cypress, CA)
- 7 days ago
- Torrance, CA (15 miles from Cypress, CA)
- 7 days ago
Job Title: Japanese Bilingual Call Center Associate Location: Torrance, CA (onsite) Work Hours: 8-hour shifts, including weekends and holidays (between 5:00 AM - 3:00 PM) Employment Type:...
Support Services Information Specialist (call center)
- Duarte, CA (22 miles from Cypress, CA)
- 8 days ago
- Duarte, CA (22 miles from Cypress, CA)
- 8 days ago
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's...
Remote - Call Center Representative
- Lake Forest, CA (24 miles from Cypress, CA)
- 10 days ago
- Lake Forest, CA (24 miles from Cypress, CA)
- 10 days ago
TEKsystems Remote - Call Center Representative in Foothill Ranch , California This position does require Call Center experience, please apply if you have call center....
Remote Work- Los Angeles, CA (16 miles from Cypress, CA)
- 13 days ago
- Los Angeles, CA (16 miles from Cypress, CA)
- 13 days ago
Center experience required for role Experience in the medical/healthcare industry required for role Degree preferred but not required Experience with high volume calls required for role Vaco values...
Senior Call Center Specialist - Los Angeles, CA
- Los Angeles, CA (16 miles from Cypress, CA)
- 13 days ago
- Los Angeles, CA (16 miles from Cypress, CA)
- 13 days ago
Company: Planned Parenthood LA Location: Los Angeles, CA Career Level: Associate Industries: Healthcare, Pharmaceutical, Biotech Description Planned Parenthood Los Angeles is seeking an...
Demographic Data for Cypress, CA
Moving to Cypress, CA? Find some basic demographic data about Cypress, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Cypress, CA
Highest Education Level
Call Center Representatives in Cypress, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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