Call Center Representative Jobs in Cypress, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist - Fast Track Opportunity to Freight Broker
- Orange, CA (10 miles from Cypress, CA)
- 3 days ago
- Orange, CA (10 miles from Cypress, CA)
- 3 days ago
wfp_2513-1 Associate Portfolio Executive - Entry Level Full Time Starting in Late Spring / Summer 2025 Primary Location: Orange, CA United States of America This full-time role starts in the...
- Anaheim, CA (5 miles from Cypress, CA)
- 3 days ago
- Anaheim, CA (5 miles from Cypress, CA)
- 3 days ago
Call Center Representative Pay Range: $20 - $25 / Hour Schedule: 8:00 am - 5:00 pm M-F Location: Anaheim Duties and Responsibilities: Take customer calls and provide accurate, satisfactory answers to...
Call Center Representative (PSR)
- Los Angeles, CA (16 miles from Cypress, CA)
- 3 days ago
- Los Angeles, CA (16 miles from Cypress, CA)
- 3 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
Call Center Specialist (CRM/ERP)
- Irvine, CA (17 miles from Cypress, CA)
- 4 days ago
- Irvine, CA (17 miles from Cypress, CA)
- 4 days ago
This is a call center; we are looking for candidates with call center experience. Preferably with CRM or other case management experience....
- El Segundo, CA (22 miles from Cypress, CA)
- 5 days ago
- El Segundo, CA (22 miles from Cypress, CA)
- 5 days ago
the biotech and healthcare industry, is seeking a Call Center Representative for a 3-6 month on-site assignment in El Segundo, CA....
- Alhambra, CA (19 miles from Cypress, CA)
- 5 days ago
- Alhambra, CA (19 miles from Cypress, CA)
- 5 days ago
Position Description: The Client Relations Specialist completes tasks under the direction of the Account Manager for Employer of Record programs in CA. The Client Relations Specialist monitors...
Call Center Representative / Customer Service
- Stanton, CA (2 miles from Cypress, CA)
- 6 days ago
- Stanton, CA (2 miles from Cypress, CA)
- 6 days ago
Knowledge, Skill, and Experience Must have 1 year of call center experience....
IB Temporary - Medical Call Center Representative
- El Segundo, CA (22 miles from Cypress, CA)
- 7 days ago
- El Segundo, CA (22 miles from Cypress, CA)
- 7 days ago
IB Temporary - Medical Call Center Representative 1.9 1.9 out of 5 stars El Segundo, CA NantWorks (the Company) is the parent company of various private and public entities that are changing how we...
Care Center Representative (Call Center Representative FT with Varied Schedule)
- Irvine, CA (17 miles from Cypress, CA)
- 8 days ago
- Irvine, CA (17 miles from Cypress, CA)
- 8 days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
- Los Angeles, CA (16 miles from Cypress, CA)
- 11 days ago
- Los Angeles, CA (16 miles from Cypress, CA)
- 11 days ago
biotech and healthcare industry, is seeking a Call Center Representative for a 36 month on-site assignment in El Segundo, CA....
CA - Security Scheduler / Client Support Specialist
- South Gate, CA (12 miles from Cypress, CA)
- 12 days ago
- South Gate, CA (12 miles from Cypress, CA)
- 12 days ago
Now Hiring Security Scheduler / Client Support Specialist Location: South Gate, CA (Headquarters Office) Job Type: Full-Time & Part-Time Shifts: Morning, Swing, and Graveyard Pay: $23 - $25 per...
- Anaheim, CA (5 miles from Cypress, CA)
- 14 days ago
- Anaheim, CA (5 miles from Cypress, CA)
- 14 days ago
Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment,...
- Irwindale, CA (23 miles from Cypress, CA)
- 16 days ago
- Irwindale, CA (23 miles from Cypress, CA)
- 16 days ago
Call Center Representative Medical Affairs Irwindale, CA, US Pay Rate Low: 19 | Pay Rate High: 20 We are currently seeking a Call Center Representative for our client, a renowned leader in cancer research...
- Los Angeles, CA (16 miles from Cypress, CA)
- 16 days ago
- Los Angeles, CA (16 miles from Cypress, CA)
- 16 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
Contact Center Representative III
- Irwindale, CA (23 miles from Cypress, CA)
- 17 days ago
- Irwindale, CA (23 miles from Cypress, CA)
- 17 days ago
Contact Center Representative III#25-58730 Irwindale, CA All On-site Job Description Day Shift 8.5 hours/day Our Client, a Cancer Center company, is looking for a Contact Center Representative III...
Demographic Data for Cypress, CA
Moving to Cypress, CA? Find some basic demographic data about Cypress, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Cypress, CA
Highest Education Level
Call Center Representatives in Cypress, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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