Call Center Manager Jobs in Virginia
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Proficiency in call center software, CRM systems, and workforce management tools. Excellent verbal and written communication skills....
WM Customer Experience Supervisor in Richmond , Virginia As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color,...
Lincoln Financial Group Retirement Plan Call Center Supervisor in Richmond , Virginia Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Hybrid/Flexible : Work at home...
Remote WorkRetail Customer Experience Manager Part-Time
- Christiansburg, VA
- 10 days ago
- Christiansburg, VA
- 10 days ago
Store - CHRISTIANSBURG, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Contact Center Supervisor Dunhill Professional Search View Employer's ProfileFOLLOW EMPLOYER Yesterday Public Trust Unspecified Unspecified Arlington, VA (ON-SITE/OFFICE) Job Details Contact...
Job Description: Contact Center Supervisor Arlington, VA **US Citizen** We are looking for someone to join our team as a contact center supervisor. This is a great opportunity for someone with...
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Contact Center Supervisor - SME #1442 Arlington, VA JOB FAMILY MG POSITION TYPE Full-time Job Description Responsible for supervising direct reports who provide assistance, services, resources,...
Medical Call Center Supervisor - Patient Appointment Center - Days
- Richmond, VA
- 30+ days ago
- Richmond, VA
- 30+ days ago
The Medical Call Center Supervisor provides front line staff supervision, coaching, and development including hiring and training new employees, assigning tasks, and assessing performance....
. -5 years call center experience -2 years min call center management experience -5 years MS Office experience -Excellent verbal and written communication experience...
Customer Experience Supervisor I - Peninsula Twn Ctr
- Hampton, VA
- 60+ days ago
- Hampton, VA
- 60+ days ago
Customer Experience Supervisor I - Peninsula Twn Ctr Location: Hampton, VA, United States - Peninsula Twn Ctr 2071 Coliseum Dr Job ID: 1104495 Store Hourly Positions Job Type: Full-Time Date...
Customer Experience Supervisor I - Springfield Mall
- Springfield, VA
- 60+ days ago
- Springfield, VA
- 60+ days ago
Customer Experience Supervisor I - Springfield Mall Location: Springfield, VA, United States - Springfield Mall 6699 Springfield Mall Job ID: 1092884 Store Hourly Positions Job Type: Full-Time...
Center Manager Department: Customer Service Job Summary: We are seeking a dynamic and versatile Administrative Clerk with basic accounting skills, call center experience, and little automotive knowledge...
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Virginia
Highest Education Level
Call Center Managers in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- People Management
- Cashier Skills
- Customer Relations
- Listening
- Telephone Skills
- Retail
- Staffing
- High School Diploma
- Process Improvement
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Employee Development
- Reporting
- Critical Thinking
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Manager Related Career Advice Articles
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »