Call Center Manager Jobs in Texas
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Job Number 24213144 Job Category Rooms & Guest Services Operations Location Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States VIEW ON MAP Schedule...
Customer Service Team Leader (Front End Support Manager)
- The Woodlands, TX
- 13 hours ago
- The Woodlands, TX
- 13 hours ago
Provides overall leadership to the Store Support team. Responsible for all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory...
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Store - DFW-PLANO/HWY 121, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Store - JACKSONVILLE, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Contact Center Supervisor/Tier 2 Customer Care Support
- San Antonio, TX
- 2 days ago
- San Antonio, TX
- 2 days ago
Job Family : Business Operations Travel Required : Up to 25% Clearance Required : None Overview Guidehouse is a leading management consulting firm serving the public and commercial markets. We...
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of...
Remote WorkBetween $20.00 and $25.00 Per Hour DOE (Depends on Experience) Call Center Supervisor STAFFING TEXAS LLC Occupation: First-Line Supervisors of Material-Moving Machine and Vehicle Operators...
DAY TO DAY Handle escalated complex customer situations within the boundaries and rules set by our client and Harris & Harris Call Center Management Organize and direct the daily activities of up to...
We are looking for a Call Center Supervisor to join our team! Click Here to Apply Job Duties: Supervise all dispatchers and dispatch supervisors. Maintain professional customer/employee/supervisor...
Carries out supervision, coaching and call monitoring of contact center staff. Attends, follows up & resolves patient complaints....
Call Center Manager Are you looking for a place where you can bring your skills?...
Store - MSP-RICHFIELD/WEST 66th, MNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Zurich Cover More is seeking an American Express Call Center Manager to join our Group in North America. Travel Guard is one of the world's leading providers of Travel Insurance globally....
Demographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Texas
Highest Education Level
Call Center Managers in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Expediting
- Call Center Management
- Workforce Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Merchandising
- Performance Management
- Accounts Receivable
- Onboarding
- Liaison
- Team Leading
- Health Care
- Referrals
- General Office Duties
- Listening
- Telephone Skills
- Staffing
- Retail
- Conflict Resolution
- High School Diploma
- Military Background
- Implementation
- Driving
- Verbal Communication
- Investigation
- Typing
- Documentation
- Mentoring
- Collaboration
- Employee Development
- Multitasking
- Coaching
- Sales
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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