Call Center Manager Jobs in Texas
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Proficiency in call center software, CRM systems, and workforce management tools. Excellent verbal and written communication skills....
Manager, Call Center Business Transactions Operations
- Austin, TX
- 11 hours ago
- Austin, TX
- 11 hours ago
Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and...
WM Customer Experience Supervisor in Austin , Texas As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color,...
Store - DFW-LEWISVILLE, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Lincoln Financial Group Retirement Plan Call Center Supervisor in Austin , Texas Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Hybrid/Flexible : Work at home and...
Remote WorkUnifyCXis growing and we are looking for an extraordinaryContact Center Supervisorto join our motivated and ambitious team. What Will You Do? As aContact Center Supervisor, you will motivate...
Store - DFW-LEWISVILLE, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - S.ANT-SAN ANTONIO/LA CANTERA PKWY, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel...
JOB SUMMARY As a Call Center Manager, you are a player/coach responsible for leading a team of reps to make warm calls to potential customers, providing excellent customer service, and promoting our...
Customer Experience Supervisor I - The Parks Mall
- Arlington, TX
- 11 days ago
- Arlington, TX
- 11 days ago
Customer Experience Supervisor I - The Parks Mall Location: Arlington, TX, United States - The Parks Mall 3851 S Cooper St Job ID: 1104574 Store Hourly Positions Job Type: Full-Time Date Updated:...
The CERIS Operations Manager is responsible for overseeing all aspects of the department including Personnel Hiring, Quality Assurance of Product, Workflow, Maintaining the tracking of and...
Store - GREENSBORO-WENDOVER, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Production Track daily production & communicate daily to team- calls handled, system time Quality Daily call monitoring including coaching and development- communicate training opportunities identified...
Grade call monitoring reports and file audits for quality review. Distribute department work and allocate resources effectively....
Company Description A treasured Austin landmark reimagined by internationally known designer Ken Fulk, Commodore Perry Estate will be a modern interpretation of a residential estate from eras...
Demographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Texas
Highest Education Level
Call Center Managers in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- People Management
- Cashier Skills
- Customer Relations
- Listening
- Telephone Skills
- Retail
- Staffing
- High School Diploma
- Process Improvement
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Employee Development
- Reporting
- Critical Thinking
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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