Call Center Manager Jobs in Missouri
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Proficiency in call center software, CRM systems, and workforce management tools. Excellent verbal and written communication skills....
WM Customer Experience Supervisor in Jefferson City , Missouri As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race,...
Lincoln Financial Group Retirement Plan Call Center Supervisor in Jefferson City , Missouri Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Hybrid/Flexible : Work...
Remote WorkHOW YOU WILL MAKE A DIFFERENCE A successful Customer Service Retail Manager not only focuses on making the store profitable but also emphasizes a culture of customer satisfaction and employee...
Customer Experience Supervisor II - Thompson Hill S/C
- Sedalia, MO
- 18 days ago
- Sedalia, MO
- 18 days ago
Customer Experience Supervisor II - Thompson Hill S/C Location: Sedalia, MO, United States - Thompson Hill S/C 3159 W Broadway Blvd Job ID: 1104599 Store Hourly Positions Job Type: Full-Time Date...
Customer Experience Supervisor I - Maple Valley Mall
- Farmington, MO
- 22 days ago
- Farmington, MO
- 22 days ago
Customer Experience Supervisor I - Maple Valley Mall Location: Farmington, MO, United States - Maple Valley Mall 734 Market St Job ID: 1113603 Store Hourly Positions Job Type: Full-Time Date...
Store - ST.L-CHESTERFIELD, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Experience Supervisor II - Dardenne Town Sq
- Dardenne Prairie, MO
- 60+ days ago
- Dardenne Prairie, MO
- 60+ days ago
Customer Experience Supervisor II - Dardenne Town Sq Location: Dardenne Prairie, MO, United States - Dardenne Town Sq 7939 Hwy N Job ID: 1104618 Store Hourly Positions Job Type: Full-Time Date...
Creating a positive team culture, managing consumer experience standards, and consistently delivering exceptional consumer experiences with one-call resolution are crucial to the success of this role...
Demographic Data for Missouri
Moving to Missouri? Find some basic demographic data about Missouri below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Missouri
Highest Education Level
Call Center Managers in Missouri offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- People Management
- Cashier Skills
- Customer Relations
- Listening
- Telephone Skills
- Retail
- Staffing
- High School Diploma
- Process Improvement
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Employee Development
- Reporting
- Critical Thinking
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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