Call Center Manager Jobs in Scottsdale, AZ
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
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Customer Experience Supervisor
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 9 days ago
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 9 days ago
Customer Experience Supervisor Opportunity Summary: Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive...
Customer Experience Supervisor I - Mill Crossing
- Chandler, AZ (13 miles from Scottsdale, AZ)
- 22 days ago
- Chandler, AZ (13 miles from Scottsdale, AZ)
- 22 days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Confirmation Call Center Manager
- Tempe, AZ (7 miles from Scottsdale, AZ)
- 45+ days ago
- Tempe, AZ (7 miles from Scottsdale, AZ)
- 45+ days ago
Americas number one growing acrylic bath company, Luxury Bath is looking to hire an experienced Confirmation Call Center Manager in our Tempe, Arizona office....
Contact Center Supervisor - SME
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 30+ days ago
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 30+ days ago
ASM Research, An Accenture Federal Services Company Contact Center Supervisor - SME in Phoenix , Arizona Responsible for supervising direct reports who provide assistance, services, resources,...
Contact Center Supervisor (42655)
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 60+ days ago
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 60+ days ago
Customer Service and Call Center Experience is required. Dermatology experience is preferred....
Demographic Data for Scottsdale, AZ
Moving to Scottsdale, AZ? Find some basic demographic data about Scottsdale, AZ below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Scottsdale, AZ
Highest Education Level
Call Center Managers in Scottsdale, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Expediting
- Call Center Management
- Workforce Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Merchandising
- Performance Management
- Accounts Receivable
- Liaison
- Onboarding
- Team Leading
- Health Care
- Referrals
- General Office Duties
- Listening
- Telephone Skills
- Staffing
- Retail
- Conflict Resolution
- High School Diploma
- Military Background
- Implementation
- Driving
- Verbal Communication
- Investigation
- Typing
- Mentoring
- Collaboration
- Employee Development
- Multitasking
- Coaching
- Sales
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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