Customer Service Representative Jobs in Scottsdale, AZ

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 369 Jobs
Alpha The Agency

Management Trainee

Looking to kickstart your career in management? Alpha The Agency is on the hunt for a motivated individual to join our team as a Management Trainee in Scottsdale, AZ 85260. If you've got a...

Liberty Mutual Insurance

Associate Gold Customer Service Representative Bilingual Spanish & English

We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays....

Alpha The Agency

Customer Service Rep

Join our team at Alpha The Agency as a Customer Service and Sales Rep in Scottsdale, AZ 85260. We are looking for individuals who are passionate about providing top-notch customer service and are...

Customer Service Representative

  • Tempe, AZ (7 miles from Scottsdale, AZ)
  • 6 hours ago
  • Tempe, AZ (7 miles from Scottsdale, AZ)
  • 6 hours ago

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to;...

Eligibility Customer Service Representative

  • Phoenix, AZ (11 miles from Scottsdale, AZ)
  • 6 hours ago
  • Phoenix, AZ (11 miles from Scottsdale, AZ)
  • 6 hours ago

Eligibility Customer Service Representative Job Details Job Location Albuquerque NM - Albuquerque, NM Salary Range $17.00 - $22.00 Hourly Description The Eligibility and Enrollment Customer Service...

Remote Customer Relations Rep

  • Chandler, AZ (13 miles from Scottsdale, AZ)
  • 6 hours ago
  • Chandler, AZ (13 miles from Scottsdale, AZ)
  • 6 hours ago

Must have prior call center experience (1 year) Must be able to type 35 wpm Must have some customer service experience dealing with upset customers Possess fluency in English Must have basic computer...

Remote Work

Customer Service Representative

  • Tempe, AZ (7 miles from Scottsdale, AZ)
  • 6 hours ago
  • Tempe, AZ (7 miles from Scottsdale, AZ)
  • 6 hours ago

The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Phoenix area....

Remote Work

Treasury Payment Solutions Client Service Associate (Emerging Market Concierge)

  • Tempe, AZ (7 miles from Scottsdale, AZ)
  • 10 hours ago
  • Tempe, AZ (7 miles from Scottsdale, AZ)
  • 10 hours ago

Application Deadline: 05/02/2025 Address: 1625 W. Fountainhead Parkway Job Family Group: Commercial Sales & Service Provides exceptional, daily operational service support to grow the Bank's...

Part-Time Customer Service/Lot Attendant

  • Mesa, AZ (6 miles from Scottsdale, AZ)
  • 10 hours ago
  • Mesa, AZ (6 miles from Scottsdale, AZ)
  • 10 hours ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Warehouse/Customer Service Associate

  • Phoenix, AZ (11 miles from Scottsdale, AZ)
  • 10 hours ago
  • Phoenix, AZ (11 miles from Scottsdale, AZ)
  • 10 hours ago

Monterrey Tile a leader in the tile and stone industry We are currently looking for WarehouseCustomer Service Associate to work in our Slab & Tile Showroom in Phoenix AZ STARTING PAY 18 AN...

Customer Service Associate

  • Phoenix, AZ (11 miles from Scottsdale, AZ)
  • 10 hours ago
  • Phoenix, AZ (11 miles from Scottsdale, AZ)
  • 10 hours ago

Monterrey Tile a leader in the tile and stone industry has an immediate need for FULL TIME Customer Service Associates to join our team Slabs & Tile Showroom in Phoenix AZ WHAT MAKES US STAND OUT...

Customer Service Rep(07673) - Apache Junction

  • Apache Junction, AZ (21 miles from Scottsdale, AZ)
  • 10 hours ago
  • Apache Junction, AZ (21 miles from Scottsdale, AZ)
  • 10 hours ago

Company Description Job Description Domino's Customer Service Reps perform customer service duties and pizza making duties. They are responsible for providing quality customer service as well as...

Insurance Sales Agent - Customer Service

  • Peoria, AZ (20 miles from Scottsdale, AZ)
  • 10 hours ago
  • Peoria, AZ (20 miles from Scottsdale, AZ)
  • 10 hours ago

Sign-On Bonus Opportunity of up to $1,000* Pay Range: $13 - $19 / hour Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have...

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time

  • Phoenix, AZ (11 miles from Scottsdale, AZ)
  • 10 hours ago
  • Phoenix, AZ (11 miles from Scottsdale, AZ)
  • 10 hours ago

Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...

Customer Service Representative - FT

  • Phoenix, AZ (11 miles from Scottsdale, AZ)
  • 20 hours ago
  • Phoenix, AZ (11 miles from Scottsdale, AZ)
  • 20 hours ago

$17.05/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...

Demographic Data for Scottsdale, AZ

Moving to Scottsdale, AZ? Find some basic demographic data about Scottsdale, AZ below.

Local
National
293,001
15,183
Large

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Scottsdale, AZ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Scottsdale, AZ offer the following education background
Bachelor's Degree
30.9%
High School or GED
27.3%
Associate's Degree
16.1%
Vocational Degree or Certification
13.0%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Scottsdale, AZ
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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